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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Debt due to stalker .

I dated a person turned out to be a stalker i had to leave no furniture etc I had kids thats when I went into debt I bought on credit I couldnt afford now for years I have been paying back what I owe at a rate I can afford kind regards Reviewed on: 6th May 2026

Always been there for me, don't know what I would of...

Always been there for me, don't know what I would of done without them. Reviewed on: 6th May 2026

Absolutely brilliant service.

Absolutely brilliant service.. made me feel relaxed which helped with the anxiety of going through my debt issues Reviewed on: 6th May 2026

I owed money i got sick.

I owed money i got sick.and was struggling Reviewed on: 6th May 2026

Desperate times sorted by StepChange

StepChange saved me during a very difficult time where my mental health did not allow me to focus and prioritise my money problems. Their step by step guidance and caring and supportive operators allowed me to establish an affordable plan that made my life easier and less desperate. Reviewed on: 6th May 2026

StepChange relieved so much stress by helping me man...

StepChange relieved so much stress by helping me manage my debt. Reviewed on: 6th May 2026

Desperate

At the time I had these debts I could see no way out of it till somebody told me about stepchange Reviewed on: 6th May 2026

Let StepChange help you manage your debt.

I was terribly worried about debts mounting up and couldn’t see a way forward. StepChange helped me by working with my creditors and coming up with a sustainable payment plan. I will be debt free in just under 3 years. I only wish I’d gone to them sooner! Reviewed on: 6th May 2026

One call

Best phone call I ever made lifted a weight off my shoulders helping me pay back my debts to my creditors at a manageable amount Reviewed on: 6th May 2026

Getting income under control

I was drowning in debt before I went to step change. But now it’s controllable. Reviewed on: 6th May 2026

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