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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Desperate

At the time I had these debts I could see no way out of it till somebody told me about stepchange Reviewed on: 6th May 2026

Let StepChange help you manage your debt.

I was terribly worried about debts mounting up and couldn’t see a way forward. StepChange helped me by working with my creditors and coming up with a sustainable payment plan. I will be debt free in just under 3 years. I only wish I’d gone to them sooner! Reviewed on: 6th May 2026

One call

Best phone call I ever made lifted a weight off my shoulders helping me pay back my debts to my creditors at a manageable amount Reviewed on: 6th May 2026

Getting income under control

I was drowning in debt before I went to step change. But now it’s controllable. Reviewed on: 6th May 2026

Easy to use, very helpful

Easy to use forms, if there is a problem very helpful staff Reviewed on: 6th May 2026

Always helpful.

Always helpful. The website is easy to understand and use Reviewed on: 6th May 2026

Great service.

Great service. Great to see the whole payment goes to creditors. Reviewed on: 6th May 2026

Stepchange were recommend to me and it was the best...

Stepchange were recommend to me and it was the best thing anyone can do it took away the stress and anxiety and sleepless nights, it put me on the correct path. Reviewed on: 6th May 2026

If you need help, do it

There’s no other service you should turn to in the uk Reviewed on: 6th May 2026

l good advising team.

helpfull good advising very understanding and supporting team Reviewed on: 6th May 2026

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