Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

View other StepChange products

4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Don't put it off!!

I fell. into debt due to ill health and was at a really low point. I contacted StepChange and they immediately pit my mind at rest and helped me get my debt issues sorted out. I'll be debt free soon and I owe them everything. Reviewed on: 6th May 2026

Supportive and stress free

Stepchange have been invaluable in supporting me through what would have been an impossible time without them, they make everything seamless and stress free in what is such a worrying time Reviewed on: 6th May 2026

got into debt,and step change helped me set up a pla...

got into debt,and step change helped me set up a plan to clear in,they were so helpful. Reviewed on: 6th May 2026

Beautiful people

No words but excellent customer care Reviewed on: 6th May 2026

Me and wife are so grateful and happy that stepchang...

Me and wife are so grateful and happy that stepchange came at the right time as we were struggling and didn’t know where to go or who to approach thanks to the team at stepchange Reviewed on: 6th May 2026

We contacted StepChange with considerable debt that...

We contacted StepChange with considerable debt that was no longer manageable. Although we had not yet defaulted on any payments we knew the writing was on the wall if we e did nothing. We honestly thought we were going to lose everything. We dreaded the perceived shame and guilt. We contacted StrpChange although there were others that could have helped too. The important thing was making first contact. They took the time empathetically to listen where we were with things and offered what options were available to us. They explained them all thoroughly and with their help have given us the ability to live again within our means. 2.5 years later we now budget for all of our monthly outgoings and those that only happen annually. So instead of waiting to try to find the money the money is there to pay the bills. There budgeting advise even allows for saving a little and providing you are sensible in expectation they even allow for having a life with some enjoyment. The most important thing you can do is contact them as early as possible and not leave it too late. No matter what your position they can help you out and are with you throughout this journey. Reviewed on: 6th May 2026

Have been with Stepchange for 3 years and the relie...

Have been with Stepchange for 3 years and the relief of having finances under control is immense. Won't be much longer before I'm debt free. Reviewed on: 6th May 2026

Please pick up the phone and reach out .

Please pick up the phone and reach out . Staff are amazing . Non - judgmental at all . I felt the relief go and I’m now 25% paid off . Don’t be scared . Best thing I ever did . Reviewed on: 6th May 2026

So helpful and not judgemental in any way.

So helpful and not judgemental in any way. Reviewed on: 6th May 2026

Very helpful and caring team.

Very helpful and caring team. Always there to help Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.85 from 386 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt collection
from Ayom Debt Recovery 1.77 from 83 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub