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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

I have a very good stay.

I have a very good stay. Most of the time they treat me very well, and they understand my problems clearly. Thank you Reviewed on: 6th May 2026

Thank you Step Change! For your positive action.

I have been with Step change for around 10 years or more now and they have stepped me gently through the debt management process thru to where I am one year to go to being debt free. It was very stressful getting everything set up at first but Step Change took all the stress out of it in setting me up on a debt management plan where I could pay back all my debts equally whilst also making me see the reality of my situation. I couldn’t have done this without them. They were there for me when I didn’t have a clue as to how about setting up the repayment process. Reviewed on: 6th May 2026

Peace of mind

Since I first rung Step Change up they are 100% reliable. They give you as much advice as possible. Their first thoughts is the Customer every member of staff that I’ve ever been in contact with has the same attitude incredibly friendly helpful reliable and very knowledgeable. I do not know what I would’ve done without them. What a fantastic team and a fantastic company. Please do trust them. Reviewed on: 6th May 2026

A great experience with ’Stepchange’.

We have had great experiences with’Stepchange’, they have helped us immensely with our finances and we believe making our lives much less stressful, thank you Stepchange. Best wishes, Mark & Patricia Robinson. Reviewed on: 6th May 2026

Great company with customer care

After losing my husband my bank advised me to seek help from Stepchange. They talked me through my financial situation and I have never looked back. Total peace of mind. What would I have done without them. Probably sunk into depression... Reviewed on: 6th May 2026

Stepchange is the very best organisation in the coun...

Stepchange is the very best organisation in the country. They are kind, superb communicators, and make you feel relaxed when all around you seems to be fallin apart. They are simply brilliant. Reviewed on: 6th May 2026

I spoke to a lovely lady as I get very anxious talki...

I spoke to a lovely lady as I get very anxious talking on phone and sorting things out and she talked me all tha way and got it done Reviewed on: 6th May 2026

Excellent Service

I have nothing but high praise for Stepchange ,they have help take away the stress and anxiety i was going through with debt worry ,they have been caring and understanding and their staff are proffessional and very friendly and have put me at ease with my worry ,thank yot so much to Stepchange Reviewed on: 6th May 2026

Stepchange are the best help ever

Stepchange have given the opportunity to ‘get out house in order’ we are OAPs and since retiring our income was not good so needed guidance and help to get back on the road to recovery from our long term debts. We had three credit cards, huge overdraft and overdue bills and Stepchange showed us the way and spoke to our debtors. We now have an affordable way to repay everyone and feel grateful. We now can manage our budget with care and due attention not to get into this mess ever again! No credit cards or overdraft. Thankbyou Stepchange. Reviewed on: 6th May 2026

Stress-free way of clearing debt

Made clearing debt just so much easier and stress free. The anxiety of talking to creditors was wiped away and taken on by themselves. Reviewed on: 6th May 2026

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