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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14716)

Lifesavers.

I have been with Stepchange for a number of years and I can honestly say that they saved my life. The stress from the debt I was in was overwhelming until the day I spoke to one of their advisors. All the stress and worry melted away and I actually breathed a sigh of relief once my initial chat was over. They have never judged me all they've done is assist me to becoming debt free. Reviewed on: 23rd May 2025

Very helpful no more sleepless nights

Very helpful no more sleepless nights Reviewed on: 23rd May 2025

Affordable solutions

Step change helped me when I was feeling really overwhelmed and have helped me repay my debt at an affordable rate. Best thing I ever did Reviewed on: 23rd May 2025

Incredibly helpful, this service must save lives.

Incredibly helpful, this service must save lives. Really helps you get on top of what feels like an insurmountable problem. Reviewed on: 23rd May 2025

Very friendly and helpful staff when discussing fina...

Very friendly and helpful staff when discussing financial advice. Can always call to discuss my situation. Reviewed on: 23rd May 2025

Stepchange are true blessing!!

When everybody was against me, they protected me, guided me and stayed with me. They are magnificent and continue to support me. They are a God send to those experiencing financial challenges. Reviewed on: 23rd May 2025

Excellent customer service

Everyone I've spoken to have been so helpful and go out there way to solve any of my problems Reviewed on: 23rd May 2025

Excellent service

I was so stressed about debt building up but you managed to sort everyout in just a few short steps. I can now sleep at night knowing I'm not going to have bailiffs at the door Reviewed on: 23rd May 2025

From start to finish staff were very helpful and mad...

From start to finish staff were very helpful and made me feel at ease. I have struggled for a long time and was very anxious about contacting them. They assured me everything will work out for me, and it has lifted a big weight off my shoulders. Big thank you to all staff. Reviewed on: 23rd May 2025

yes it's stressful, but it eventually gets you there.

yes it's stressful, but it eventually gets you there. What is not made obvious however is that this (overly positive) process will junk your credit rating, for years. Reviewed on: 23rd May 2025

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