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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14716)

Helped me get a debt management program together

Helped me get a debt management program together Reviewed on: 23rd May 2025

Live Savers. I love Step Change

Everytime I call Step Change I get the best possible support and understanding. They saved my life Reviewed on: 23rd May 2025

Without stepchange we would have been in serious pro...

Without stepchange we would have been in serious problems. Reviewed on: 23rd May 2025

Don't take on credit cards at all

When you need them it's gotten bad and you worry. But they really help you when you need it. You don't won't to be in depth and the banks cut you off with interest rates too high. Step change help a lot. But it should get like that. You banks give your more if you earn more but if you lose your job.then have to work 2 low paid jobs just to pay your bills. I wasn't spending the money on me Reviewed on: 23rd May 2025

100% non stressful and so helpful

100% non stressful and so helpful Reviewed on: 23rd May 2025

I was completely overwhelmed not sleeping or eating...

I was completely overwhelmed not sleeping or eating didn’t want to leave the house. Stepchange arranged a 30 day pause and then contacted all of the agencies I owed money too. Set up a manageable amount per month to pay back Reviewed on: 23rd May 2025

A life saver

From depression to help removed threats and heavy pressure from debtors. They working on the edge of the law. But stepchange sorted all my worries. Reviewed on: 23rd May 2025

Debt relief

Excellent service I had managed to rack up 50k on my Credit Cards. I was managing the payments ok each month but not really reducing my credit card Reviewed on: 23rd May 2025

So helpful

Just everything they do so helpful and make you feel at ease,couldn’t recommend them enough Reviewed on: 23rd May 2025

Since 2010, my DMP is managed most professionally by...

Since 2010, my DMP is managed most professionally by Step change ( also the former service). Each of staff who answered my call was caring, kind, and knowledgeable to perform timely acts to continue my trouble less dependable repayments to my creditors for the last 15 years. Reviewed on: 23rd May 2025

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