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StepChange: Debt advice reviews

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4.95
Based on 16,807 reviews, last reviewed 18th May 2026
100600% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

Step change have made such a difference to my life Step change have made such a difference to my life. Fab support to get me back on track and face up to what wasn't going away and became out of contro... Read more Reviewed on: 18th May 2026
Ali 's avatar
Ali

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (16807)

I had a great experience when I contacted Stepchange...

5
I had a good experience when I contacted Stepchange (then it was the CCCS) I have not looked back since, everything worked smoothly, and I was able to lower my stress levels. Reviewed on: 26th May 2025
Marshall Greer's avatar
Marshall Greer

Really helpful.

5
Really helpful. From start and continuing to be Reviewed on: 26th May 2025
Carlz's avatar
Carlz

Was struggling with money and the cost of living.

5
Was struggling with money and the cost of living. Step change helped me out of a dark place and I don't need to worry so much, very compassionate people who understand Reviewed on: 26th May 2025
Julie E's avatar
Julie E

There great always so helpfull and have time to speak

5
There great always so helpfull and have time to speak Reviewed on: 26th May 2025
Liam d's avatar
Liam d

It was stressful time as I lost my house, my job I w...

5
It was stressful time as I lost my house, my job I was left with loans and credit cards payments. Step changes helped and it is helping still to get me through the financial crisis thank you Reviewed on: 26th May 2025
Bella 's avatar
Bella

I had sleepless nights, Helped me to sort out my Deb...

5
I had sleepless nights, Helped me to sort out my Debts, Reviewed on: 26th May 2025
Nazir Sheikh 's avatar
Nazir Sheikh

Life Changer

5
Stepchange has been very helpful and understanding the whole way through. I can't thank them enough. Staff has always been very easy to speak with. Reviewed on: 26th May 2025
Robbie's avatar
Robbie

Great help fantastic people

5
These people really helped me emensly I was so burried under all the stress & worry, thanks to you guys I can sleep a lot easier now knowing that there is help out there for people with money problems can’t thankyou all enough made my life a lot easier thankyou so much!! I will definitely recommend to others Reviewed on: 26th May 2025
Mandy lang's avatar
Mandy lang

Call cuts out when in the queue, you have to start a...

4
Call cuts out when in the queue, you have to start again; if your considering an NVA, make sure you get All the relevant information - i.e. All household income to be included. Reviewed on: 26th May 2025
Alexander A's avatar
Alexander A

Superb company no judgmental.

5
Superb company no judgmental. Helped me get straight highly recommend Reviewed on: 26th May 2025
Chris 's avatar
Chris

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