Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Helpful advice and support throughout the whole proc...

Helpful advice and support throughout the whole process. Need to keep in mind that for a phone call, sometimes they're unavailable or have long waiting times due to high demand. Reviewed on: 6th May 2026

Step Change came through for me when all hope was lost!

Step Change came through for me when all hope was lost! I'm so grateful their Debt Management Plan was able to consolidate everything to one payment. I only need to deal with step change and not numerous insensitive creditors Reviewed on: 6th May 2026

Step change sorted my life out when I had no where t...

Step change sorted my life out when I had no where to turn made my dept more affordable real good service would recommend stepchange to anyone in trouble with dept Reviewed on: 6th May 2026

keep things organised....

Reliable updaters and annual review keep things organised. Reviewed on: 6th May 2026

Stepchange helped me when I was at my lowest point

Stepchange helped me sort out my finance when I was at my lowest point, my dept issues had cost my marrage and now alone, every month was seeing me get deeper in dept from unafordable interest rates, my only regreat is that I didn't ask for their help sooner Reviewed on: 6th May 2026

Excellent service from the first day I called, to th...

Excellent service from the first day I called, to the same excellent service I am getting know. Reviewed on: 6th May 2026

Hats off to the societal benefit ....

We were really struggling & juggling with mounting financial costs of our maxed out credit cards and we felt we were trapped in a vicious capitalist cycle in which we were barely paying off ever increasing interest cost while the principle amounts remained the same. StepChange offered nothing less than a fresh air of new life for us. It significantly improved our finances but more importantly our mental wellbeing and mutual relationship. Hats off to the societal benefit which Stepchange provide. Reviewed on: 6th May 2026

best thing i ever did

i was in debt and drowning in trying to deal with quite toxic and unsympathetic creditors. they helped deal with all of this and i no long feel stressed Reviewed on: 6th May 2026

Step Change are an amazing organisation

Having been the victim of a sophisticated scam and lost large amounts of money, I turned to Step Change who from the outset were absolutely fantastic. I can't recommend them enough. All the staff were extremely sympathetic and were a life line in order for me to get my finances back in order. Reviewed on: 6th May 2026

I can finally breathe again

I had built up lots of credit card debt and a car loan and I was really struggling to make ends meet as a single mum. I now feel in control and happy to be getting myself out of debt. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.40 from 68 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt management
from Creditfix 4.63 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub