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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Excellent service

Easy to deal with and they don't judge you Reviewed on: 6th May 2026

Found lady very patient and understanding

Found lady very patient and understanding Reviewed on: 6th May 2026

Helpful advice and support throughout the whole proc...

Helpful advice and support throughout the whole process. Need to keep in mind that for a phone call, sometimes they're unavailable or have long waiting times due to high demand. Reviewed on: 6th May 2026

Step Change came through for me when all hope was lost!

Step Change came through for me when all hope was lost! I'm so grateful their Debt Management Plan was able to consolidate everything to one payment. I only need to deal with step change and not numerous insensitive creditors Reviewed on: 6th May 2026

Step change sorted my life out when I had no where t...

Step change sorted my life out when I had no where to turn made my dept more affordable real good service would recommend stepchange to anyone in trouble with dept Reviewed on: 6th May 2026

keep things organised....

Reliable updaters and annual review keep things organised. Reviewed on: 6th May 2026

Stepchange helped me when I was at my lowest point

Stepchange helped me sort out my finance when I was at my lowest point, my dept issues had cost my marrage and now alone, every month was seeing me get deeper in dept from unafordable interest rates, my only regreat is that I didn't ask for their help sooner Reviewed on: 6th May 2026

Excellent service from the first day I called, to th...

Excellent service from the first day I called, to the same excellent service I am getting know. Reviewed on: 6th May 2026

Hats off to the societal benefit ....

We were really struggling & juggling with mounting financial costs of our maxed out credit cards and we felt we were trapped in a vicious capitalist cycle in which we were barely paying off ever increasing interest cost while the principle amounts remained the same. StepChange offered nothing less than a fresh air of new life for us. It significantly improved our finances but more importantly our mental wellbeing and mutual relationship. Hats off to the societal benefit which Stepchange provide. Reviewed on: 6th May 2026

best thing i ever did

i was in debt and drowning in trying to deal with quite toxic and unsympathetic creditors. they helped deal with all of this and i no long feel stressed Reviewed on: 6th May 2026

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