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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

had overpayment of tax credits was worried sick..

had overpayment of tax credits was worried sick as couldnt pay it back contacted step change who helped me with monthly payments as was on low pension and overpayments was from years before and never missed a payment to them since they set it up Reviewed on: 6th May 2026

Lovely people.

Lovely people. Reviewed on: 6th May 2026

Stepchange changed my life.

Stepchange changed my life. Financially I would have been ruined had it not been for them helping. Reviewed on: 6th May 2026

Very Impressed .

Very Impressed with communications. On line application allowed me to complete on own and reduce need to be on the phone for ages. A responsive turnaround to get debt management plan in place. Reviewed on: 6th May 2026

At last a way out

Spent years servicing a recycling debt , got to the point where all my wages went on bills and had to put all the months next month’s living expenses on credit cards ( circa £1000 a month , I had never misses any payments and my credit score was 999, The stark realisation came , as it simply could not carry on , Phoned step change who helped me enormously I my payments are now 20% of what they were , and can now actually start do live a little Reviewed on: 6th May 2026

They are very helpful with helping you to plan a rep...

They are very helpful with helping you to plan a repayment plan which suits you. They do not judge and their advice is helpful. Reviewed on: 6th May 2026

Highly recommend

I was really struggling and my mental health was impacted. Step change have been amazing, paitentant and took alot of my anxiety away Reviewed on: 6th May 2026

Step change is very good to advice what to do do and...

Step change is very good to advice what to do do and whenever I contact them they're very helpful with all my questions and they're always there for you I would recommend to anyone who wants a debt free advice Reviewed on: 6th May 2026

Professional Company

Professional Company but very caring Reviewed on: 6th May 2026

Step change has been life changing.

Step change has been life changing. I was drowning in what felt like a sea of debt with no way out. I am now 18 months into my Debt Plan, which is steadily reducing, I have my life back, and feel totally supported by Strp Change Reviewed on: 6th May 2026

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