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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Lifeline

This has been a lifeline for me. People manning the phones try their best, are respectful and non judgemental. Reviewed on: 26th May 2025

Escelent gud People very calm end help evribady

Escelent gud People very calm end help evribady Reviewed on: 26th May 2025

I was in a bad place.

I was in a bad place. I had made the mistake of borrowing money in order to clear debts and using credit cards to live. The more I paid off one set of debts the more another new set grew. Stepchange were understanding, nonjudgmental and made a world of difference. They made me realise I was not the only one in similar situations and came up with an action plan that allows me to pay off my debts and live as well. I had no hesitation in recommending Stepchange when a colleague at work got into financial trouble and have recently given the same advice to a friend. Reviewed on: 26th May 2025

Their help and support changed my life, i couldn't s...

Their help and support changed my life, i couldn't see a way out until i got in touch with Step change and now i'm on top of things. I really can't thank them enough. Reviewed on: 26th May 2025

Instant relief

By the time anybody gets to the stage of admitting defeat with their financial situation, they are worn out and at the end of the rope, worried that they will be made to feel stupid. Stepchange does not make anybody feel that way, they never say ‘ why did you buy that?’ It was such a relief to speak with somebody that did not judge your choices they just helped you get out of the whole that you had dug for yourself. I felt like a huge weight had been lifted from my shoulders and I no longer felt ashamed. Reviewed on: 26th May 2025

Took a lot of stress and worrry from my situation...

Took a lot of stress and worrry from my situation Reviewed on: 26th May 2025

From when I set my debt management plan up the staff...

From when I set my debt management plan up the staff were very helpful and not judgemental and I got peace of mind that help put me back in control Reviewed on: 26th May 2025

Overwhelming relief when they helped sort all our de...

Overwhelming relief when they helped sort all our debts out. Very easy to use online and incredibly helpful to speak to over the phone. Reviewed on: 26th May 2025

Non judgmental Life Savers

Non judgmental. Compassionate. Understanding. Quick to respond and professional. Life savers. Recommended. Reviewed on: 26th May 2025

They are very understanding.

They are very understanding. They help me a lot Reviewed on: 26th May 2025

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