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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

From the depths of despair to a thankful release, my...

From the depths of despair to a thankful release, my depts are under control and my creditors finally have a firm but fair solution. Reviewed on: 6th May 2026

I was so embarrassed about my situation and still am...

I was so embarrassed about my situation and still am as going to take a long time to clear but the customer service ladies I spoke to were brilliant very understanding and made the experience so easy they took care of everything and the pressure was lifted can’t fault the service Reviewed on: 6th May 2026

Always gain good advice , never judgemental

Always gain good advice , never judgemental Reviewed on: 6th May 2026

Absolutely brilliant service and help when you most...

Absolutely brilliant service and help when you most need it. Wish I had contacted them earlier. Reviewed on: 6th May 2026

Very understanding and easy to talk to

Very understanding and easy to talk to Reviewed on: 6th May 2026

Very helpful and efficient put my mind at rest and a...

Very helpful and efficient put my mind at rest and advice was good Reviewed on: 6th May 2026

Easy to use and a very helpful service.

Easy to use and a very helpful service. Reviewed on: 6th May 2026

StepChange saved me at a time when I was drowning in...

StepChange saved me at a time when I was drowning in debt. I cannot thank them enough , I am now debt free, something I could never have imagined 5years ago. No judgement, just helpful, clear advice from the very start. StepChange saved my life, from the first phone call I knew I had made the right decision. No more burying my head in the sand, they helped me to breathe again and my life is now wonderful. Thank you so much! Reviewed on: 6th May 2026

Great company

Professional services, helps put your mind at rest. Reviewed on: 6th May 2026

StepChange transformed my life.

StepChange transformed my life. I was DROWNING in debt - almost £40k and interest fees were rising faster than I could keep up. Each month I would need to borrow more to survive. Stepchange made the whole process from start to finish an absolute breeze. You can even complete the process without having to speak to anyone directly. I can now survive each month, with a firm end date in sight. A relief. Reviewed on: 6th May 2026

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