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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16809 reviews)

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4.95

Based on 16,809 reviews, last reviewed 19th May 2026

100700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful & gave me very good advice & help to so... Very helpful & gave me very good advice & help to sort out my debts Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16809)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Very easy to deal with showed compassion and caring...

Very easy to deal with showed compassion and caring throughout the procedure. Reviewed on: 25th May 2025

Support That Truly Made a Difference

We found ourselves overwhelmed with a significant amount of debt and couldn’t see a way forward. StepChange provided us with practical, compassionate advice and clear, manageable steps to take control of our situation. It was incredibly tough at first, but knowing that something was finally being done brought us much-needed peace of mind. With their support, we stuck to the plan—and now, we’re completely debt-free. The experience has not only lifted a huge weight off our shoulders but also taught us to manage our finances more wisely and with a focus on a more secure future. Reviewed on: 25th May 2025

Stepchange helped in my critical moment

I had to seek the help of Stepchange at a critical time withdeadlines imposed on me by creditors. Stepchange made the process simple and they worked fast to rescue me from financial drowning. With their help I was able to stabilize my own situation. Reviewed on: 25th May 2025

I’m still very concerned about my situation especial...

I’m still very concerned about my situation especially with my credit cards & when they will eventually be paid. I’m still being threatened by county court judgements etc Reviewed on: 25th May 2025

I was completely overwhelmed when I asked for help b...

I was completely overwhelmed when I asked for help but it was the best decision I’ve made. Although it will take a while to become debt free at least I now have enough money to live on and the letters from my debtors have stopped so I can sleep again! Reviewed on: 25th May 2025

It's very efficient and trustworthy company.

It's very efficient and trustworthy company. Reviewed on: 25th May 2025

I have excellent service with stepchange Debt manag...

I have excellent service with stepchange Debt management Reviewed on: 25th May 2025

Going from sleepless nights to peace of mind

Step change have helped me go from having sleepless nights to having peace of mind. Having a family, mortgage and being on a fluctuating salary meant that I fell into a tremendous amount of debt. With step changes help and guidance they have helped me prioritise my bills and get my life back on track. Being in a debt management plan has meant that I have paid off 2 debts so far and back up to date with 3 of my immediate bills. Thank you so much for what you have done for me and my family, I will forever be grateful, although I am still in debt I can now see the path ahead. Reviewed on: 25th May 2025

Stepchange helped me out of drowning debt.

After years of trying to keep up with debts I was finally informed that I had options. Step changed helped me clear all of my debt and saved me from getting any deeper. Everyone I spoke to was really helpful and understanding making me feel so much better about the situation I was in. I am so grateful for their help Reviewed on: 25th May 2025

The debt was overwhelming.

The debt was overwhelming, Stepchange have put it all into perspective and allowed me to sleep again at night fab service and given me back peace of mind Reviewed on: 25th May 2025

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