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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16809 reviews)

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4.95

Based on 16,809 reviews, last reviewed 19th May 2026

100700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful & gave me very good advice & help to so... Very helpful & gave me very good advice & help to sort out my debts Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16809)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Brilliant service from the start, they were reassuri...

Brilliant service from the start, they were reassuring, sympathetic and completely non-judgemental. Finally I can see a light at the end of the tunnel. I am kept up to date with how things are progressing with my creditors. Reviewed on: 25th May 2025

Such a weight from my shoulders, I wake up happy...

Such a weight from my shoulders, I wake up happy Reviewed on: 25th May 2025

StepChange were non judgmental and made us feel like...

StepChange were non judgmental and made us feel like we weren’t alone. They have lifted a huge weight from our shoulders and set us in the right direction to paying off our debts. Reviewed on: 25th May 2025

My experience with step change has been very positiv...

My experience with step change has been very positive always been able to answer my questions and help in every way Reviewed on: 25th May 2025

from the start Step change listened, offered alterna...

from the start Step change listened, offered alternatives amd wanted to help things work for me, now I will be debt free in 18 months with every penny repaid, something we could not have done without them. Totally recommended to anyone struggling! Reviewed on: 25th May 2025

Changed my life and put me in control

Changed my life and put me in control Reviewed on: 25th May 2025

Saved My life .

Saved My life .literally I was so down and depressed about my debt .step change were understanding.. patient..put me at ease . Amazing Reviewed on: 25th May 2025

Thank you very much you saved my life

Thank you very much you saved my life Reviewed on: 25th May 2025

Step change have made me sleep at night, my debt was...

Step change have made me sleep at night, my debt was constantly on my mind, worried sick every day/ night, now I can see light at the end, I can see my debt declining and it’s such a lovely feeling that soon I will be debt free, Thanks to step change for understanding my situation and helping me in the road to being debt free Reviewed on: 25th May 2025

I was so relieved after talking to some very underst...

I was so relieved after talking to some very understanding people, as I have never been unable to pay any money before, Reviewed on: 25th May 2025

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