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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

StepChange Debt Advice

When I first got in touch with StepChange Debt Advice people, the clearly explained how the could help with my Finacial Situation. They looked at all my paperwork and showed how my situation could be made better without suffering further hardship. They have helped to reduce my debt to a very manageable level. that is almost cleared up now. Reviewed on: 6th May 2026

Found advisers very helpful and good advice

Found advisers very helpful and good advice Reviewed on: 6th May 2026

Excellent service,ALWAYS.

Staff at call centre are ALWAYS polite and helpful... Reviewed on: 6th May 2026

A Real Life Saver

Help sort all of my debt into one affordable monthly payment, a real life saver Reviewed on: 6th May 2026

As someone who struggles with anxiety, it was refres...

As someone who struggles with anxiety, it was refreshing to be able to do absolutely everything online, and the weight off of my shoulders knowing that I have made moves to get better control of my debts is immeasurable. Reviewed on: 6th May 2026

Very simple to set very

Very simple to set up and agents are very helpful! Saved my financial life! Reviewed on: 6th May 2026

In a hell of a mess financially, contacted Stepchang...

In a hell of a mess financially, contacted Stepchange , excellent service and support, sorted out my mess and continue to help me , highly recommend Reviewed on: 6th May 2026

They have been very helpful the time I needed them .

They have been very helpful the time I needed them . Reviewed on: 6th May 2026

Could not cope then step change helped the pressure...

Could not cope then step change helped the pressure taken away thanks Reviewed on: 6th May 2026

Very professional and caring and always available to...

Very professional and caring and always available to help Reviewed on: 6th May 2026

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