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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Relief on finding stepchange

I was so releived when I found stepchange. I was floundering around, not really knowing what I was doing.I know it`s hard to believe but I owed so much on credit cards because I ddn`t realise only paying the minumum amount, is not reducing amount you owe. Reviewed on: 6th May 2026

Managed to combine all my debts into one monthly pay...

Managed to combine all my debts into one monthly payment which took so much pressure off me. Stepchange have been really great. Helped me so much at one of the most stressful times. They don’t make you feel silly or ashamed for getting into a pickle, they’ve only ever been kind and wanted to help, literally cannot fault them. Reviewed on: 6th May 2026

Very helpful from start to finish

Very helpful from start to finish, great service and great communication when needed help, didn’t feel judged at all Reviewed on: 6th May 2026

Highly recommend

Stepchange are very good, they help you with your debts, I know longer have stress as they put your mind at ease, and talk through what debts you have, best decision I have ever made, highly recommend them. Reviewed on: 6th May 2026

Best debt advice service

Very helpful,friendly gave best advice,keep me updated and remind me to review budget Reviewed on: 6th May 2026

Completely changed my mental health in regards to my...

Completely changed my mental health in regards to my finances putting me back in control with one payment to Step Change Reviewed on: 6th May 2026

I felt hopeless with my debts but Stepchange helped...

I felt hopeless with my debts but Stepchange helped me to take ownership of them and plot a way forward to become debt free Reviewed on: 6th May 2026

The DMP allowed reduce my debt from £50k to £36k

By 2010, total debt of over £50,000 had resulted due to inventions, securing three of my UK Patents and running around dishonest businessmen in Canada, India, the UK and the USA. Due to my worsening illnesses. I had setup my debt management plan in June 2010 and due to specialist advice of this volunteerism staff with the former management of the public service "StepChange". Due to the the similar expertise of the present staff, I am able to keep on meeting my monthly repayments over the last 16 years out of my limited earned pension and still alive and have been providing for my respectable living in a rented accommodation. Reviewed on: 6th May 2026

Changed my life.

Changed my life. They got me out of a downward spiriting hole and my life is infinitely better for it. Reviewed on: 6th May 2026

Excellent company, fantastic advice and great people...

Excellent company, fantastic advice and great people working to get you back in control of your finances. Could not think of another company who would provide so much attention to one person which is astounding. Reviewed on: 6th May 2026

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