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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Amazing help, l was on the verge of a brake down wit...

Amazing help, l was on the verge of a brake down with debt till they helped. Reviewed on: 23rd May 2025

They really care!

Always polity and I feel they really care when discussing my difficulties/situation. It makes a difference while you are navigating a stressful time in your life. Reviewed on: 23rd May 2025

Before I contacted StepChange, I was constantly wor...

Before I contacted StepChange, I was constantly worried about my ever increasing bills. I felt that I wasn't getting anywhere, even after phoning my creditors. That first phone call to StepChange changed all of that. Advisors explained the various options and calmed me down. Reviewed on: 23rd May 2025

THANKS A LOT I GETTING SUPPORT FROM YOU TAKING BREAT...

THANKS A LOT I GETTING SUPPORT FROM YOU TAKING BREATH THEN I WILL BE SUCCES MY PAYMENT UP TO END THANKS FOR HELPNG ME CAN'T EXPLAIN NO WORDS. Reviewed on: 23rd May 2025

Very helpfull and very greatful for their support.

Very helpfull and very greatful for their support. Reviewed on: 23rd May 2025

Not very customer friendly and could show more empathy

Not very customer friendly and could show more empathy Reviewed on: 23rd May 2025

I think without StepChange my life has been upside d...

I think without StepChange my life has been upside down they have really changed my situation and circumstances.With the advices very generous and helpful. Reviewed on: 23rd May 2025

Stepchange are a godsend

I had many sleepless nights, step change have completely taken all the worry away for me, I would highly recommend them if you get to how I felt, no more tears, feeling anxious, dreading the next letter. My mind is at ease now. Reviewed on: 23rd May 2025

I was in a desperate state.

I was in a desperate state. Really scared. A friend recommended stepchange. After the phone call I can tell you how relieved I was. I had gone from overwhelmed to calm and grateful Reviewed on: 23rd May 2025

Very helpfull understanding and do no judge you

Very helpfull understanding and do no judge you Reviewed on: 23rd May 2025

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