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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Could not fault them, so helpful and understanding a...

Could not fault them, so helpful and understanding at a really tough time. They made everything easy for us. Reviewed on: 23rd May 2025

Life savers .....

Stepchange was recommended by family as I could see I was getting into trouble financially. After the initial application I immediately felt an air of reassurance. There has been no obstacles and no unnecessary calls from the people I owed money too. Everything has been smooth sailing. It is all Internet managed mostly. Great service and would defo recommend. Reviewed on: 23rd May 2025

Genuinely changed my life

My debts had started to consume my life, and my mental health started taking a battering - I felt like I had nowhere left to turn. Stepchange let me take control of my finances, and my life. I have 1 year of repayments left and I’ll finally be debt free. I honestly couldn’t recommend them enough. Reviewed on: 23rd May 2025

Excellent

Everyone has been and understanding and with no judge was not judging me for getting myself in this situation and they helped me through every step by step and any questions that I had they were happy to help me with them step change were amazing people and very kind Reviewed on: 23rd May 2025

Easy to use and not judgemental.

Easy to use and not judgemental. Very friendly people and assistance when needed Reviewed on: 23rd May 2025

Stepchange

Excellent didn’t judge very helpful and professional Reviewed on: 23rd May 2025

After a messy divorce and still having to bring up c...

After a messy divorce and still having to bring up children and pay Child support I found myself in a massive amount of debt .Eventually the debt became out of control. With the help and advise of Stepchange I was able to regain control over my own circumstances. Reviewed on: 23rd May 2025

Very friendly and helpful staff

Very friendly staff and extremely helpful Reviewed on: 23rd May 2025

Got me out of a lot of problems very efficiently...

Got me out of a lot of problems very efficiently Reviewed on: 23rd May 2025

StepChange have changed my life

StepChange have not only changed my life, they saved my life. I was in utter despair with my finances and in a very dark place. I didn't even know they existed. From my very first job contact with them, I felt listened to. I didn't feel judged. I was made to feel like there was a way out. Not a magic bullet by any means but a way to lift the burden of my financial dire straits. Something I felt I was drowning under. Reviewed on: 23rd May 2025

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