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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Great, highly recommend

Great communication and helpful. Like a weight lifted off my shoulders Reviewed on: 6th May 2026

Fantastic help and there when i need to speak to som...

Fantastic help and there when i need to speak to someone. Reviewed on: 6th May 2026

we had a lot of debt!!

we had a lot of debt that had become unmanageable due to a change in financial circumstances, stepchange took over all of it, dealt with creditors, worked out an affordable payment plan, and although it is a long process to go through all your incomings & outgoings it is absolutely lifesaving, they are brilliant. Reviewed on: 6th May 2026

Professional understanding and personalised solutions

Professional understanding and personalised solutions Reviewed on: 6th May 2026

Very good and easy to use online

Very good and easy to use online Reviewed on: 6th May 2026

Helped me get out of my debt saved me

Helped me get out of my debt saved me Reviewed on: 6th May 2026

Step change has taken my stress away by taken helpin...

Step change has taken my stress away by taken helping me about my debt Reviewed on: 6th May 2026

Very professional, very friendly, helped me immensely

Very professional, very friendly, helped me immensely Reviewed on: 6th May 2026

Constantly getting emails and calls from lenders say...

Constantly getting emails and calls from lenders saying I still owe them money and haven’t heard anything from StepChange Reviewed on: 6th May 2026

Genuinely a helpful and useful service.

I approached StepChange following advice from a good friend when I ran into difficulties. Their help has been more than just structural and financial - it has helped me back on my feet. I look forward to the future now. Reviewed on: 6th May 2026

Alternative products

Debt advice
from National Debtline 4.40 from 69 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

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