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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Very professional, very friendly, helped me immensely

Very professional, very friendly, helped me immensely Reviewed on: 6th May 2026

Constantly getting emails and calls from lenders say...

Constantly getting emails and calls from lenders saying I still owe them money and haven’t heard anything from StepChange Reviewed on: 6th May 2026

Genuinely a helpful and useful service.

I approached StepChange following advice from a good friend when I ran into difficulties. Their help has been more than just structural and financial - it has helped me back on my feet. I look forward to the future now. Reviewed on: 6th May 2026

Debt help

I was many thousands in debt and they helped me get in the road to being debt free, I’ve still got a couple years to go but am a lot more in control with their hrlp Reviewed on: 6th May 2026

I have Bipolar and struggled with money so wound up...

I have Bipolar and struggled with money so wound up with large debts. Step change helped me to pay back the debt and now I’m almost done. Reviewed on: 6th May 2026

I was very happy with the out come everything they d...

I was very happy with the out come everything they did to help me was out of this world Reviewed on: 6th May 2026

I was bereaved by the loss of my mother and was deva...

I was bereaved by the loss of my mother and was devastated. Struggling with my finances and grief. My debts spiralling out of control and I reached out to Stepchange debt charity. I was put on Debt Management Plan. For the first time in years, I was able to breathe and worry about money. Reviewed on: 6th May 2026

Getting my life back.

Previously I was dreading phone calls, letters, and texts, StepChange gave me my life back Reviewed on: 6th May 2026

Stepchange helped me turn my life around.

Stepchange helped me turn my life around. It was literally a life saver. I went from not even opening post that might be a bill to tackling my debts head on. It’s taken a few years but watching how much I owe come down from nearly £50k to being a few months away from debt free is THE BEST feeling in the world. I would tell anyone in debt to get in touch with Stepchange straight away. Reviewed on: 6th May 2026

I had personal circumstances split with partner ect...

I had personal circumstances split with partner ect found myself overpowered by debt i rang step change and the helped me a lot Reviewed on: 6th May 2026

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