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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16824 reviews)

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4.95

Based on 16,824 reviews, last reviewed 20th May 2026

101400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped sort you my credit card dept took all the str... Helped sort you my credit card dept took all the stress away Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16824)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Amazing.

Amazing. I cannot thank stepchange enough for helping me. I'm in such a better position now, sleeping, not crying and so much happier. It took alot to pick up the phone and ask for help Reviewed on: 24th May 2025

Step change was helpful.

Step change was helpful. The only thing I am concerned about is that although I am paying the monthly instalment through debt change still I have been putted on default for 6 years on my credit report. Would be great full if that default will be removed from my credit report. Reviewed on: 24th May 2025

Best ever decision dealing with Stepchange

Contacted Stepchange 3 years ago and the best decision I made . Very courteous and understanding and have helped enormously Reviewed on: 24th May 2025

Excellent service dedicated to help people like me s...

Excellent service dedicated to help people like me so happy for step change to make it affordable for me to clear my debts with out being harassed highly recommend Reviewed on: 24th May 2025

Great way to get on top of finances, best thing ive...

Great way to get on top of finances, best thing ive done to avoid the unwanted letters from debts. Reviewed on: 24th May 2025

Peace of mind and didn’t judge easy to talk to and h...

Peace of mind and didn’t judge easy to talk to and help with finances and only pay what you can afford Reviewed on: 24th May 2025

Life changed and gaining control

Gone from massive financial worry and not knowing where to turn, to where I am now and have never been better. I was so worried about speaking to someone about what I felt was my failures but there was no judgement at all and only the kindest and most helpful people who understood how easy it can be to get in my position, make me feel positive and much better (not a failure) and help me become strong again - can't recommend enough and given you aren't paying for their help, you are truly making a difference and impact on every penny you pay back toward this goal of being debt free- it feels so good, that I don't want to spend on unnecessary rubbish and just feel good. Thank you Reviewed on: 24th May 2025

Great service and advice

After feeling extremely anxious about the debt I was in the agent made me feel it was easily manageable and talked me through the process and all alternative options I could chose from.Everything was taken at an easy pace with compassion and understanding. Reviewed on: 24th May 2025

Excellent service and advice, got me out of a very d...

Excellent service and advice, got me out of a very difficult situation Reviewed on: 24th May 2025

Bad debts to no debts and less worry.

I was in debt with about 7 different companies, with me having bad mental health ,worry about these debts made my mental health far worse. Stepchange took over control of payments of my debts,I pay one affordable payment to Stepchange and they devide that monthly between the companies that I owe,I in my last year now ,and then I will be debt free. Reviewed on: 24th May 2025

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