Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16826 reviews)

View other StepChange products

4.95

Based on 16,826 reviews, last reviewed 20th May 2026

101500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was getting to the stage I was asking if my debt... It was getting to the stage I was asking if my debt would be passed on in the event of my death. I was seriously thinking that this was my only way ou... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16826)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Excellent service and advice, got me out of a very d...

Excellent service and advice, got me out of a very difficult situation Reviewed on: 24th May 2025

Bad debts to no debts and less worry.

I was in debt with about 7 different companies, with me having bad mental health ,worry about these debts made my mental health far worse. Stepchange took over control of payments of my debts,I pay one affordable payment to Stepchange and they devide that monthly between the companies that I owe,I in my last year now ,and then I will be debt free. Reviewed on: 24th May 2025

Stepchange saved my life

Stepchange saved my life by helping me solve my debts Reviewed on: 24th May 2025

Step Change gave me back hope.

Step Change gave me back hope. Every advisor I have spoken with has been kind, positive and supportive, as I got into debt through my now ex-husband it was really important to me that I was not judged by anyone and I never have been. Everything was explained clearly to me and any questions I have had since I started my debt management plan have always been answered promptly. I no longer suffer stress and worry about my finances as I know I am chipping away at the debt in a way that enables me to cover my bills and have my life back again Reviewed on: 24th May 2025

Step change has been consistently efficient regardin...

Step change has been consistently efficient regarding providing information. The team are friendly and helpful. Reviewed on: 24th May 2025

invaluable piece of mind

Great company providing invaluable piece of mind. Prevented sleepless nights keeping me up to date with what l owe and setting a payment to which my budget allows Reviewed on: 24th May 2025

A heavy load off my back

The advisor was knowledgeable, extremely thorough and very sympathetic with my problems. She guided me through all the chapters of the agreement in a helpful and understanding way. Reviewed on: 24th May 2025

Step Change debt Management help us to sort our debt...

Step Change debt Management help us to sort our debt problem out for us Reviewed on: 24th May 2025

Highly satisfied with there help over the years

Highly satisfied with there help over the years Reviewed on: 24th May 2025

Excellent knowledgeable, caring and, non judgmental...

Excellent knowledgeable, caring and, non judgmental staff, put you at your ease, worked with us to find the right solution for us Reviewed on: 24th May 2025

Alternative products

Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub