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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16828 reviews)

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4.95

Based on 16,828 reviews, last reviewed 20th May 2026

101600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Someone who understands what you are going through a... Someone who understands what you are going through and understands what you need.Good listener,makes you feel good Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16828)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Took the wait off my shoulders .

Took the wait off my shoulders .Could live my life again Reviewed on: 24th May 2025

Stepchange help a lot to find a way out of Credit ca...

Stepchange help a lot to find a way out of Credit card dept. Reviewed on: 24th May 2025

I went from feeling stressed and at my wits end to b...

I went from feeling stressed and at my wits end to being so relaxed it's unbelievable. All the crap letters and phone calls stopped except for capital one who winge every month just cause they feel they can but to be fair I know not to worry about it as I know they've agreed to a payment plan. So let them winge. Reviewed on: 24th May 2025

Angels on the Phone, they listen and are sympathetic...

Angels on the Phone, they listen and are sympathetic, and then they help, and through this help, you are able to sleep at night, and live life without worry. Reviewed on: 24th May 2025

Took away the fear and anxiety.

From the first call the lady was understanding, hugely supportive and took away the fear and anxiety. Reviewed on: 24th May 2025

Step By Step.

Recognising the problem is the first step addressing it is the second . Well trained empathetic staff non Judgemental very professional attitude :- Simple & Easy Instructions help get your problems under control with light at the end of the tunnel Reviewed on: 24th May 2025

Very good organisation.

Very good organisation. They have helped me so much Reviewed on: 24th May 2025

Life changing.

Life changing. Just when you think you've hit the rock bottom, you find out it also has a basement. Services like the ones provided by StepChange makes the difference. Reviewed on: 24th May 2025

They helped me so much with my debts, very friendly...

They helped me so much with my debts, very friendly to talk to and so helpful, they really help you put your mind at ease, if your in a bad situation with debt please give them a call, they don’t judge Reviewed on: 24th May 2025

I got into debt through no fault of my on.

I got into debt through no fault of my on.. my son is an addict & was taking all of my money leaving me with credit cards & loans which I was unable to pay .. step change were brilliant, helped me so much, great advice & re-assured me of what would happen step by step Reviewed on: 24th May 2025

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