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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Really helpfull been with them for ages sorted out m...

Really helpfull been with them for ages sorted out my debts to affordable monthly payments Reviewed on: 6th May 2026

Step change help

Step change , literally stepped in and supported ne with my debts. They made payments easier and I have been paying successfully with tem since 2019 Reviewed on: 6th May 2026

Very straightforward step change are definitely the...

Very straightforward step change are definitely the go to people if you’re having problems give these a try first I wasn’t disappointed Reviewed on: 6th May 2026

Helped me tremendously took all my worries and stres...

Helped me tremendously took all my worries and stress away don't think I would still be here if I hadn't got your help. Cant thank everyone enough. Reviewed on: 6th May 2026

Taking that first step is the hardest thing to do.

Taking that first step is the hardest thing to do. Stepchange did not judge me or make me feel bad, they listened and gave me all the options. It was so easy to deal with them, they took me through everything step by step until everything was in place. It took the huge amounts of money worry away and gave me a fixed amount to pay off my debts. Really is a life saver Reviewed on: 6th May 2026

Best plan

Very helpful and understanding. Explains everything really well. Nothing is too much to ask. Reviewed on: 6th May 2026

Excellent service .

Excellent service .couldn’t fault go above & beyond.keep you informed every month.was so easy to do the online forms.Big weight off my shoulders Reviewed on: 6th May 2026

Supporting and helpful i

I had problem paying my bills and was given good advice and support to get things in order with my creditors and myself which I’m grateful for all the support from Stepchange. Reviewed on: 6th May 2026

Sleepless Nights.

When i was recommended to Step Change I was in a bad place! Many many sleepless nights.It really was life changing. They helped me with everything.Yearly review I can update myself online.Its made a world of difference. Reviewed on: 6th May 2026

So easy to apply online for debt advice and the opti...

So easy to apply online for debt advice and the options available to you. So clear on what you will pay each month based on your budget. I won't be debt free for several years but I'm no longer stressed by been in debt and making repayments. Reviewed on: 6th May 2026

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