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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

StepChange Experience

In the most good but they never reply to your email and claim you have missed payments when you haven’t. Reviewed on: 6th May 2026

DMP advise

Excellent service. Very good charity. Reviewed on: 6th May 2026

very understanding and helpful

very understanding and helpful but sometimes long wait times when phoning. They help you with all your options and explain what it means to you and any affect on your credit rating. helps you clear any debits at a affordable rate and how long this will take Reviewed on: 6th May 2026

Not debt free yet but hopeful

Whilst I’m not out of debt yet I feel I have guidance and a plan Reviewed on: 6th May 2026

Very happy with the service.

Very happy with the service. Totally changed our lives when there seems to be no way out. I find StepChange very accommodating Reviewed on: 6th May 2026

Exceptional company

Step change are non judgmental and very sympathetic. Reviewed on: 6th May 2026

They have helped me so much .

They have helped me so much . I was in a very bad situation before and felt helpless until StepChange Reviewed on: 6th May 2026

From the very start StepChange have been brilliant.

From the very start StepChange have been brilliant. Their help has seen me almost clear a substantial debt, just 10 months to go! Excellent advice, a shoulder to lean on, and an amazing help. Thanks. Reviewed on: 6th May 2026

Great customer service and always looking forward to...

Great customer service and always looking forward to working with you and supporting you through your journey. Reviewed on: 6th May 2026

Really helpedme with difficult situations and gave...

Really helped me with difficult situations and gave me peace of mind with my debts Reviewed on: 6th May 2026

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