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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18597 reviews)

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4.92

Based on 18,597 reviews, last reviewed 10th Jun 2026

186300% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18597)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

They really make it easy.

They really make it easy.. put your budget down on paper and it works out what you can pay.. and just takes it monthly. Then pays all your creditors every month from that.. Reviewed on: 6th May 2026

The telephone assistants are excellent and give exce...

The telephone assistants are excellent and give excellent advice. However, the IT systems need looking at. We cannot get into the online sight to see the account. We have followed all the advice with no results. Reviewed on: 6th May 2026

Friendly, helpful advice

Friendly, helpful advice that changed my life for the better. Reviewed on: 6th May 2026

Very understanding, polite and very helpful in every...

Very understanding, polite and very helpful in every way, Reviewed on: 6th May 2026

Excellent service throughout.

Excellent service throughout. Can take a while to get through on the telephone but always helpful. Reviewed on: 6th May 2026

Excellent.

Excellent. Easy service. Life savers. Reviewed on: 6th May 2026

Debt had took over my life due to losing my job, I c...

Debt had took over my life due to losing my job, I couldn’t sleep at night, felt I was letting my wife and children down and was struggling to provide the basics, step change changed everything for me, I was embarrassed to call but once I had they made me feel at ease , put all my worries to one side and ensured I once again had a life, I thank them from the bottom of my heart. If anyone has a debt issue, please contact step change, they will not judge and ensure you can breath again, thank you from myself and my family Reviewed on: 6th May 2026

Really helpful and supportive when calling for advice

Really helpful and supportive when calling for advice Reviewed on: 6th May 2026

They gave me peace of mind.

They gave me peace of mind and an end to my anxiety over my debt worries. I no longer feared what bills/demands were coming through the post. After over 4 years I am nearing the end of my debt plan and it's like a heavy load has been lifted from me. Reviewed on: 6th May 2026

StepChange - Incredible from my first call

StepChange have been amazing from my first very nervous and embarrassed call. They made me feel at ease and guided me through the whole process. I have never felt judged or been made to feel like a bad person. I cannot recommend them enough. Reviewed on: 6th May 2026

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