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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18579 reviews)

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4.92

Based on 18,579 reviews, last reviewed 7th Jun 2026

185450% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I cannot recommend StepChange highly enough. I cannot recommend StepChange highly enough. They helped me through a very difficult debt situation and continue to act as a mediator between myself a... Read more Reviewed on: 7th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18579)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Hopefully they are helping me get dept free

Hopefully they are helping me get dept free Reviewed on: 28th May 2026

.new account at stepchange

They were most helpful in the position I was in, and my bad health Reviewed on: 28th May 2026

Always been very helpful, and professional.

Always been very helpful, and professional. Reviewed on: 28th May 2026

StepChange helped me manage my out of control debts...

StepChange helped me manage my out of control debts into one affordable repayment plan. Easy friendly quick service Reviewed on: 28th May 2026

Excellent experience, dont feel ashamed when calling...

Excellent experience, dont feel ashamed when calling and talking about my debt. I am currently in around 30k debt and it was hard keeping up with monthly payments, now I pay one amount and can breath and live again. Reviewed on: 28th May 2026

There may be trouble ahead !

Didn’t know were to turn tried to sort thing out but was getting to much so called stepchange and the relief was overwhelming such a relief knowing there was help couldn’t recommend them enough Reviewed on: 28th May 2026

I couldn't do without stepchanges help and advise, t...

I couldn't do without stepchanges help and advise, they have directed me with a plan and turned my dept into stress free manageable payments, there guidance step by step has been invaluable and reduction of dept imminence, 3 more years and dept free, thank you stepchange. Reviewed on: 28th May 2026

Staff were very patient and explained everything cle...

Staff were very patient and explained everything clearly. Reviewed on: 28th May 2026

Sympathetic and very understanding.

Sympathetic and very understanding. Top rate. Reviewed on: 28th May 2026

Extremely helpful during a very difficult time

Really helpful when I needed it the most. Without any family support, I felt buried in debt and struggling to keep my accounts up to date. StepChange gave me clarity, stability, and a way forward. Reviewed on: 28th May 2026

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