Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18597 reviews)

View other StepChange products

4.92

Based on 18,597 reviews, last reviewed 10th Jun 2026

186300% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18597)

I have found step change very helpful and nothing is...

I have found step change very helpful and nothing is to much trouble Reviewed on: 6th May 2026

Helped me to fully understand were I was with my...

Helped me to fully understand were I was with my debt Reviewed on: 6th May 2026

I have been well looked after f

I have been well looked after from thee first telephone conversation to the last The help has been brilliant Reviewed on: 6th May 2026

Excellent!

After being in debt for a number of years and not knowing where to turn i called Stepchange for advice. They were incredible, offering empathy and understanding into my situation. Offering me choices so i felt in control and set up a debt management plan that was sustainable and affordable. The pressure of being in debt for so many years was instantly reduced. I felt in control and happy i had made the right decision. I am so proud for getting in touch and havent used a credit card in over a year, this is a massive improvement and positive impact on my life, thankyou step change!! Reviewed on: 6th May 2026

Made my life so much easier

Fast response and very helpful made my life so much easier Reviewed on: 6th May 2026

support to repay at affordable payments

What a relief to have been able to find help and support to repay debts after my 32 year relationship break down. Reviewed on: 6th May 2026

Excellent service.

Excellent service. Kind and knowledgable staff. Prompt responses to all questions. Reviewed on: 6th May 2026

There advice was excellent, can't fault them in any...

There advice was excellent, can't fault them in any way.They deal with people as they should be treated with respect. Reviewed on: 6th May 2026

clear explanations of how to best proceed

able to help with clear explanations of how to best proceed and listened to the circumstances properly rather than just random advice. Spoke on the phone very calmly on something that was a major stress point for me. Reviewed on: 6th May 2026

Since starting my debt management plan in 2022, I ha...

Since starting my debt management plan in 2022, I have found my payments much more manageable. I was talked through every step and they were so helpful and knowledgeable. I felt supported and helped Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.84 from 87 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt advice
from My Debt Plan 4.81 from 377 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub