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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Great help

They have always been great with me helping me Reviewed on: 6th May 2026

My life has improved as I was struggling financiall...

My life has improved as I was struggling financially especially to pay my rent Reviewed on: 6th May 2026

Really helped me and the people are brilliant.

Really helped me and the people are brilliant. So understanding. Reviewed on: 6th May 2026

Very professional people

Very professional approachable helped me no end .listen and not judgemental came up with a plan Reviewed on: 6th May 2026

A great company .

They helped me when I was struggling and took the worry away. I highly recommend them Reviewed on: 6th May 2026

I was in so much debt and struggling to make payment...

I was in so much debt and struggling to make payments and couldn't see anyway out of it but thanks to stepchange they helped me set up a debt management plan with one manageable monthly payment and helped me clear my debts Reviewed on: 6th May 2026

They have been a life-saver.

They have been a life-saver. They have helped me to consolidate my debt into a manageable monthly amount. They also do all of the hard-work of dealing with the debtors and managing your payments. Thank you. Reviewed on: 6th May 2026

None Judgemental Brilliant Service

Totally no judgement, takes details of all of your debts, works out the best affordable offer according to your income & outgoings. My DMP ends in July 2027. It will have taken 7 years, but I would not have managed it on my own. So glad that I was recommended to contact them. They are a charity and take no fees, every penny goes towards clearing your debts. They negotiate everything on your behalf, the interest gets stopped, and you can gradually see the amount you owe reducing. I feel proud to recommend Step Change to everyone who finds themselves in difficulties. I had occasion to call them recently unfortunately I was told no one was available as they had so many other callers waiting in a queue, my question was resolved by email on this occasion. But do keep trying to get through to speak to them, you won’t regret it. Reviewed on: 6th May 2026

Step change is very helpful and it like giving other...

Step change is very helpful and it like giving other life why because people who are suffering to pay and they can't pay and with help of step change we can have our life easy and stable not worry and we are not thinking to suicide any other like this things Reviewed on: 6th May 2026

Step change has been very helpful to me regarding my...

Step change has been very helpful to me regarding my debt, step change gave me peace of mind and control over my debt, try them for peace of mind you will not regret it. I recommend them. Reviewed on: 6th May 2026

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