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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Taking that first step is the hardest thing to do.

Taking that first step is the hardest thing to do. Stepchange did not judge me or make me feel bad, they listened and gave me all the options. It was so easy to deal with them, they took me through everything step by step until everything was in place. It took the huge amounts of money worry away and gave me a fixed amount to pay off my debts. Really is a life saver Reviewed on: 6th May 2026

Best plan

Very helpful and understanding. Explains everything really well. Nothing is too much to ask. Reviewed on: 6th May 2026

Excellent service .

Excellent service .couldn’t fault go above & beyond.keep you informed every month.was so easy to do the online forms.Big weight off my shoulders Reviewed on: 6th May 2026

Supporting and helpful i

I had problem paying my bills and was given good advice and support to get things in order with my creditors and myself which I’m grateful for all the support from Stepchange. Reviewed on: 6th May 2026

Sleepless Nights.

When i was recommended to Step Change I was in a bad place! Many many sleepless nights.It really was life changing. They helped me with everything.Yearly review I can update myself online.Its made a world of difference. Reviewed on: 6th May 2026

So easy to apply online for debt advice and the opti...

So easy to apply online for debt advice and the options available to you. So clear on what you will pay each month based on your budget. I won't be debt free for several years but I'm no longer stressed by been in debt and making repayments. Reviewed on: 6th May 2026

Couldn’t have done it without StepChange help me a l...

Couldn’t have done it without StepChange help me a lot and I didn’t have to worry about anything anymore Reviewed on: 6th May 2026

Excellent service from start to finish.

Excellent service from start to finish.. they do all the work ie contacting all your debt companies and making you completely understand every step taken and give you piece of mind Reviewed on: 6th May 2026

User friendly online account system plus friendly an...

User friendly online account system plus friendly and professional one one contact. Reviewed on: 6th May 2026

Step Change is the best thing I did

Until I contacted Step Change I was forever missing payments and my credit score was sinking like a stone but thanks to Step Change it has helped to rebuild my credit score and maintain my regular payments to the point of two months I will be debt free. Thanks from the bottom of my heart. Reviewed on: 6th May 2026

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