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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Step change DMP review

Easy to set up all was done on line, no problems with customer service when contacted on three occasions Reviewed on: 6th May 2026

Great Service

My credit card debt was became unaffordable when my circumstances changed due to poor health. Step Change were excellent and helpful and also very friendly. A few simple details about what I owed to who and what my income and outgoings were and they took it from there, speaking to my creditors themselves. It has relieved me of stress. Reviewed on: 6th May 2026

I can’t thank StepChange enough.

I can’t thank StepChange enough. When I felt overwhelmed, they listened without judgement, and gave me practical, realistic support. They are professional, compassionate, and genuinely helpful It’s made such a difference to my peace of mind and my mental health. Reviewed on: 6th May 2026

Has been good so far.

Has been good so far. Maybe the website could have better analytical tools, but so far so good. Reviewed on: 6th May 2026

Excellent service from start to finish

Excellent service from start to finish Reviewed on: 6th May 2026

Always helpful and friendly helped me when I didn't...

Always helpful and friendly helped me when I didn't know what to do Reviewed on: 6th May 2026

Amazing people that care.

I was in crippling debt after my partner left me with nothing and companies started chasing me for COVID pause payments. Stepchange helped me by taking my debt and contacting the companies on my behalf. They helped me make the repayments and managed the communications between myself and the collectors. Not only did they help me get back on top of my finances and improved my credit score they also saved my life. Reviewed on: 6th May 2026

I owed a lot of money and stepchange took the debt o...

I owed a lot of money and stepchange took the debt on and made my life so much better Reviewed on: 6th May 2026

I would have had to sell my home without your...

I would have had to sell my home without your help Reviewed on: 6th May 2026

Just helps to make everything smooth

Just helps to make everything smooth Reviewed on: 6th May 2026

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