Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

A life saver

It was life saving to get the support when debts were becoming more and more unmanageable and the agencies getting more aggressive. Reviewed on: 6th May 2026

After a dark time in my life, StepChange helped me r...

After a dark time in my life, StepChange helped me rebuild my life. Helping me by taking the financial burden off me so I can focus on other aspects. Reviewed on: 6th May 2026

Stepchange assisted with tailored made finances to g...

Stepchange assisted with tailored made finances to get back my finances issues I was having for past years Reviewed on: 6th May 2026

Using Stepchange have been excellent in every way an...

Using Stepchange have been excellent in every way any questions I need to be answered I just ring up and your staff are brilliant. It’s taken a huge wait of my shoulders and appreciate everything you have done. Reviewed on: 6th May 2026

Amazing.

Step change have been amazing helping us solve our money worries. Reviewed on: 6th May 2026

Turn around

Wtepchange took my anxious days to positive days Reviewed on: 6th May 2026

Without StepChange, I would have had a breakdown.

Without StepChange, I would have had a breakdown. They supported me in contacting the organisations that I owed money to and helped me plan to pay off my considerable debts (following a sudden decrease in income). The end is in sight and I have less than a year left to pay it all off. A massive relief to me and my family. No judgement from staff but lots of good advice. Reviewed on: 6th May 2026

My DMP with Stepchange

Upon doing my review, I was really struggling with numerous debts on Credit Cards and Loans and was drowning in debt, having sleepless nights worried about affording to live with my 3 Year old daughter and wife. I completed a DMP online with Stepchange who then have kept the comms really good, I am now 2 months into my DMP and they have been really helpful every step of the way, The only downside i’d say is the wait to contact people and sometimes there is a delay in contacting creditors, But overall my stress and anxiety has reduced thanks to this DMP. Thank you so much. Reviewed on: 6th May 2026

Life changing, helped me sleep and sort out my life...

Life changing, helped me sleep and sort out my life financially Reviewed on: 6th May 2026

Cannot fault the way they have helped me and turned...

Cannot fault the way they have helped me and turned my stress and anxiety into nothing. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub