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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

support to repay at affordable payments

What a relief to have been able to find help and support to repay debts after my 32 year relationship break down. Reviewed on: 6th May 2026

Excellent service.

Excellent service. Kind and knowledgable staff. Prompt responses to all questions. Reviewed on: 6th May 2026

There advice was excellent, can't fault them in any...

There advice was excellent, can't fault them in any way.They deal with people as they should be treated with respect. Reviewed on: 6th May 2026

clear explanations of how to best proceed

able to help with clear explanations of how to best proceed and listened to the circumstances properly rather than just random advice. Spoke on the phone very calmly on something that was a major stress point for me. Reviewed on: 6th May 2026

Since starting my debt management plan in 2022, I ha...

Since starting my debt management plan in 2022, I have found my payments much more manageable. I was talked through every step and they were so helpful and knowledgeable. I felt supported and helped Reviewed on: 6th May 2026

StepChange gave me the most remarkable support at a...

StepChange gave me the most remarkable support at a very dark moment in my life. Their guidance and help has allowed me to sort out a massive problem and establish a way forward and alleviate stress and worry. I could not have achieved anything without them. Reviewed on: 6th May 2026

Stepchange helped turn my life around.

Stepchange helped turn my life around. I have gone from continually worrying about debt to being back in control. The process at first can appear to be nerve racking but in reality is simple and reassuring. Get your life back. Reviewed on: 6th May 2026

StepChange really do help with debt problems

I was in a horrible situation with debt and struggling to make my monthly payments. StepChange were able to help me plan out my finances and dealt with my creditors on my behalf. They have come up with an affordable plan which means I can repay my debts over time and not collapse under the weight of it all! The staff are completely understanding and always really good to talk with. Reviewed on: 6th May 2026

I have had an amazing experience.

I have had an amazing experience. Really happy that I reached out to StepChange and got the help i needed. They have been really helpful and kind all throughout. Reviewed on: 6th May 2026

I Got into financial trouble over two years ago.

I Got into financial trouble over two years ago... contracted step change they talked me through my options and helped me get my life back on track Reviewed on: 6th May 2026

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