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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

There advice was excellent, can't fault them in any...

There advice was excellent, can't fault them in any way.They deal with people as they should be treated with respect. Reviewed on: 6th May 2026

clear explanations of how to best proceed

able to help with clear explanations of how to best proceed and listened to the circumstances properly rather than just random advice. Spoke on the phone very calmly on something that was a major stress point for me. Reviewed on: 6th May 2026

Since starting my debt management plan in 2022, I ha...

Since starting my debt management plan in 2022, I have found my payments much more manageable. I was talked through every step and they were so helpful and knowledgeable. I felt supported and helped Reviewed on: 6th May 2026

StepChange gave me the most remarkable support at a...

StepChange gave me the most remarkable support at a very dark moment in my life. Their guidance and help has allowed me to sort out a massive problem and establish a way forward and alleviate stress and worry. I could not have achieved anything without them. Reviewed on: 6th May 2026

Stepchange helped turn my life around.

Stepchange helped turn my life around. I have gone from continually worrying about debt to being back in control. The process at first can appear to be nerve racking but in reality is simple and reassuring. Get your life back. Reviewed on: 6th May 2026

StepChange really do help with debt problems

I was in a horrible situation with debt and struggling to make my monthly payments. StepChange were able to help me plan out my finances and dealt with my creditors on my behalf. They have come up with an affordable plan which means I can repay my debts over time and not collapse under the weight of it all! The staff are completely understanding and always really good to talk with. Reviewed on: 6th May 2026

I have had an amazing experience.

I have had an amazing experience. Really happy that I reached out to StepChange and got the help i needed. They have been really helpful and kind all throughout. Reviewed on: 6th May 2026

I Got into financial trouble over two years ago.

I Got into financial trouble over two years ago... contracted step change they talked me through my options and helped me get my life back on track Reviewed on: 6th May 2026

I was in £11000 worth of debt and the hole was just...

I was in £11000 worth of debt and the hole was just getting deeper so I asked for help now all my payments fall under 1 monthly affordable payment and I’m stress free Reviewed on: 6th May 2026

Helped us through a tuff time sorting out our creditors

Helped us through a tuff time sorting out our creditors Reviewed on: 6th May 2026

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