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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Depression in debt

I was in a terrible mess with finances and struggling with depression then I was introduced to Step Change through mental health services and I can honestly say I have somehow achieved to get my finances at least back in order . Reviewed on: 6th May 2026

Have been with Stepchange for some time and they hav...

Have been with Stepchange for some time and they have helped me manage my finances and pay my creditors and have had no problems Reviewed on: 6th May 2026

They helped me when I was in a mess with...

They helped me when I was in a mess with my debts Reviewed on: 6th May 2026

Always been helpful and website is easy to access

Always been helpful and website is easy to access Reviewed on: 6th May 2026

Helped me when I was at my most lowest poin

Helped me when I was at my most lowest poin Reviewed on: 6th May 2026

Many years ago I had no where to turn marriage break...

Many years ago I had no where to turn marriage breakdown debts spiralling out of control borrowing more money to pay credit cards etc got in touch with yourselves worked out a budget I could afford & stuck to it had over 30k of debt it’s now down to less than 2k no interest to pay just a set amount that is distributed to pay off my debts Reviewed on: 6th May 2026

They helped me with my creditors and made me feel th...

They helped me with my creditors and made me feel there was light at the end of the tunnel Reviewed on: 6th May 2026

Extremely friendly people

Staff are very helpful with organising all my affairs. Very easy to deal with. If you have a problem, Stepchange can and will help in anyway possible. They listen not judge Reviewed on: 6th May 2026

Get rid of the Worry

StepChange have helped me get rid of the worry of debt providing a system to clear debt and takes away the constant letters and threat of extreme measures . Reviewed on: 6th May 2026

Thankful and in good hands

I got breast cancer and had to stop work. I was stressed already and my financial situation was not good as I had anticipated I would work for many years. I found Step Change and immediately my worry was shared with people who gave me hope. I followed their advice and have now paid off a huge chunk of my debts. Cannot thank them enough. I was in kind capable hands. Reviewed on: 6th May 2026

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