Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Stepchange is a lifesaving organisation

I was in a lot of debt and almost losing my mind as my finances had spiralled out of control and I had never been in debt before. Stepchange handled everything after I provided all the required information and I was able to make one monthly repayment, which reduced a lot of stress. My creditors also stopped sending threatening letters which was a weight off my mind. The Debt Management Plan showed exactly what payments were being made each month to each creditor and gave me an estimated debt free date. If there was ever a time that I was struggling to make a payment, the customer service team were so helpful and supportive, trying to work with me to find a solution that could keep my plan active but also keep it affordable for me. I was sometimes able to make reduced payments when times were really tough (although they don't allow you to do this regularly, which is understandable). If you find that you have to keep making reduced payments they allow you to redo your budget to fit your current circumstances. I am happy to say that my debt free date is November 2026 and im counting down the months until that time, when I will be celebrating massively with the knowledge that im finally debt free. Its all thanks to Stepchange. They have been a true lifeline for me and I cannot praise this charity enough. They made the whole process of repaying my debt easy and stress free. My online account shows my statements each month so I can always track my payments. I recommend Stepchange to anyone who is drowning in debt. I would like to thank everyone who works here for working so hard and for being kind, non judgemental and supportive. Reviewed on: 6th May 2026

I really cannot fault this company.

I really cannot fault this company. I never thought I'd be where I am now I have a few more months of my plan and will be debt free. It's been hard living within my means but I have shown I can do it. And won't be making the same mistakes again. From the very begining they have worked along side me and my debts it seems daunting but it really isn't. Reviewed on: 6th May 2026

They help take away the stress and find a solution.

They help take away the stress and find a solution. Reviewed on: 6th May 2026

Great Service

They have always Ben polite and none judgmental in all my dealings with them. Always polite and helpful. Reviewed on: 6th May 2026

StepChange supported me to get back on track with my...

StrpChange supported me to get back on track with my finance and managing of my debt Reviewed on: 6th May 2026

Very helpful friendly service caring

Very helpful friendly service . Good response times would definitely recommend to others Reviewed on: 6th May 2026

Great help and professional support

great help and professional support for my debt management scheme. Reviewed on: 6th May 2026

The only issue I had was the wait to get through to...

The only issue I had was the wait to get through to someone. But as soon as I did, the advisor was so helpful, non-judgemental and really out me at ease. He also helped me so much with my query - with a better result than I had hoped for. Debt is such a stressful situation to be in, and I can't tell you how grateful I am that they have eased that a little for me. Reviewed on: 6th May 2026

I felt ashamed phoning Stepchange because on the sit...

I felt ashamed phoning Stepchange because on the situation I'd got myself into with debt The staff have always been sympathetic non judgmental Professional and understanding Reviewed on: 6th May 2026

A massive weight lifted off my shoulders

I don’t know what I would have done without the help of StepChange. I feel like a massive weight has been lifted and I can start living again. Although there was an initial glitch where my application slipped through the net, it was very quickly rectified. Staff are helpful and non judgemental. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub