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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

No one was coming to save me. Changed my life.

Step change has changed my life. Single parent, part time carer and full time nursing student - I was drowning in debt (22K) which accumulated from bad financial decision making, having children young, always in full-time work however with one income relied on credit cards to help - over 8 years this accumulated, I didn’t know a way out, I was offered an IVA through a private company however after realising only 8% of my monthly payback was going to the creditors it didn’t feel right. I borrowed the money - I wanted to PAY it ALL back a rightly so. Therefore a friend had used Step Change - I won’t lie, the time spent forumulating a plan, getting all the creditors in place and happy took 5-8 weeks however now repaying £384 a month (doable) and knowing my money is going back to creditors makes me feel on top of the world. I will never look at credit the same, I was young, no help from family or friends, children and single however working full time I was barely keeping myself above water - genuinely step change has changed my life. I have 4 years and 10 months with the them to pay my creditors off however this is doable and I’m meeting the payments each month now and not worrying about paying my creditor back - the stress is elevated. I would recommend Step Change to anyone. I knew noone was coming to save me, however StepChange gave me a life line and really changed my life. Thank you! Reviewed on: 6th May 2026

I was seriously worried and stressed about my financ...

I was seriously worried and stressed about my financial situation within a couple of minutes l was spoken to in a kind helpful supportive way extremely non judgmental Reviewed on: 6th May 2026

Step change make it simple

Step change make the whole process of setting up a debt management plan as simple as following the guide step-by-step.Even the initial steps of preparing the budget let's you feel like you are starting to take back control. Reviewed on: 6th May 2026

Helping with my debt

I am so grateful to Stepchange for helping me with,y debt there website is so easy to navigate and filling in the form is so easy and to be able to check whenever I want on my account cannot recommend them enough for there excellent work Reviewed on: 6th May 2026

I was in dire straits financially until I went to St...

I was in dire straits financially until I went to Stepchange. Everything was sorted for me which was an enormous relief. The staff are always on hand to help with any query. I'd recommend them to anyone. Reviewed on: 6th May 2026

You have helped me sort things out

You have helped me sort things out Reviewed on: 6th May 2026

They are friendly, informative and non-judgemental.

They are friendly, informative and non-judgemental. They give you options and guidance and no pressure. When all is in practice, you get peace of mind and restful sleep. Thank you for putting the light on at the end of tunnel. Reviewed on: 6th May 2026

Following the diagnosis of a serious illness, I expe...

Following the diagnosis of a serious illness, I experienced a loss of income and wanted to take proactive action to sort out my debts as I knew I would not be able to sustain the payments. Stepchange dealt with me compassionately and helped to get my affairs in order prior to my treatment beginning. They offered reassurance and helped me feel in control of the situation. Reviewed on: 6th May 2026

Stepchange have been so helpful

Stepchange have been so helpful in supporting me with my debts. I can see a future without debt as I am paying it off. Reviewed on: 6th May 2026

Step change were a huge help

Step change were able to help me by putting a plan together to oversee the repayments to my creditors at a point where I was feeling completely lost and felt like I was falling apart with stress and anxiety. Reviewed on: 6th May 2026

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