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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Step change were a huge help

Step change were able to help me by putting a plan together to oversee the repayments to my creditors at a point where I was feeling completely lost and felt like I was falling apart with stress and anxiety. Reviewed on: 6th May 2026

Debt management.

I was desperate and contacted Step Change, they were unbelievably professional and helpful. Reviewed on: 6th May 2026

Helpful advice

Useful advice given in friendly helpful manner Reviewed on: 6th May 2026

I was so worried and my mental health was deteriorat...

I was so worried and my mental health was deteriorating until I spoke to Step Change . The support and guidance they gave me was life changing. Reviewed on: 6th May 2026

StepChange is an amazing service !

StepChange is an amazing service ! My husband had lost his job and we thought we were going to lose our home. Step change helped us get our finances back on track and helped us to keep our home ! The staff are kind, caring and compassionate and there is always someone there to take your call ! I would highly recommended StepChange they are absolute life savers ! Reviewed on: 6th May 2026

THE BEST PHONE CALL I MAKE

Having lost my husband and only one lot of money coming in it was the hardest phone call to make but I needed of worried I was very upset but I thank step changes they have helped me so much Reviewed on: 6th May 2026

Absolutely exvellent no worries and all dealt with n...

Absolutely exvellent no worries and all dealt with no more nasty calls Reviewed on: 6th May 2026

Step Change your the Best.

They helped me b4, and was excelent,came back as i needed help again and again exelent throught out i recomend Step Change all the time . Reviewed on: 6th May 2026

Excellent

Very good experience. Recommend to everyone Reviewed on: 6th May 2026

I was so worried about my debts then got introduced...

I was so worried about my debts then got introduced to Step Change through CAB, I rang them, the advisor listened was not judgemental. She advised me on what to do and gave me reassurance that they would work with me to get the best option of becoming debt free. Reviewed on: 6th May 2026

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