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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Able to breathe again!

I had too much credit card debt across many lenders. I gave the call centre a call and spoke to a member of staff who listened and then gave me a list of options to choose from. There was no pushing towards a particular resolution and the consequences of each were made clear. Once I had decided the "joining" was easy and my creditors stopped contacting me. The regular reminders to review my outgoings is also made easy, so important in the current economic climate. Reviewed on: 6th May 2026

Brilliant team

Every time I have contacted Stepchange I have been treated with the utmost respect and understanding. The staff are friendly and always willing to listen to my worries and concerns. I often feel overwhelmed with the challenge of paying off my debt but they always reassure me and make me feel that I can meet the challenge head on. Reviewed on: 6th May 2026

Taking the Weight off my Shoulders

I use Step Change and it's took so much weight off my shoulders. I've referred friends. Reviewed on: 6th May 2026

Helped me immensely.

Helped me immensely. I was drowning in dept from past relationships and over borrowing. Step change gave me a chance to get on top of it. Reviewed on: 6th May 2026

I can sleep at night now.

They don’t judge you, so everything is easy to complete. From being depressed and worried, I can now sleep at night, no more worrying. Reviewed on: 6th May 2026

Excellent Service!

Excellent Service! I only wish I'd got in touch with them sooner. They've been extremely helpful, giving very clear, understandable advice & it's like a huge weight has been lifted off my shoulders because it's no longer just me dealing with things on my own. I've now got Step Change helping me with everything. Reviewed on: 6th May 2026

Easy to set up, friendly and helpful advisors,

Easy to set up, friendly and helpful advisors, Reviewed on: 6th May 2026

Massive wight off my shoulders

I was heavily in debt, avoiding creditors and constantly worried about how I was even going to be able to carry on living, that was untill my now fiancee pointing me in step changes direction. This turned out to be a good decision as they were brilliant! They didn't judge me and was very professional and friendly which put me at ease. Once they had all my income and out goings they came up with a few options, each was clearly explained to me and then I chose which way I want to go and an affordable payment plan was put in place. After almost two and a half years I've just over 6 months to go until I'm debt free!! From the minute I spoke with them it felt like a wight had been lifted off my shoulders..... Would highly recommend step change to anyone that needs help with their debts. Reviewed on: 6th May 2026

Best company for Debt advise

When i was in need step change helped me and still are,I can now sleep alot better knowing that they are there Reviewed on: 6th May 2026

Took the pressure and worry off me and dealt with al...

Took the pressure and worry off me and dealt with all my debts . I would recommend to get in touch rather than burying your head in the sand like I did Reviewed on: 6th May 2026

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