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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

They have taken all the worries away

They have taken all the worries away Reviewed on: 6th May 2026

The best

They are non judgemental, very understanding and so helpful. Give fantastic advice and really help you find your way back to financial security Reviewed on: 6th May 2026

Excellent service

I have had no issues they have helped me with my debt and this has been a major relief. If I have had to contact customer services they have always been helpful Reviewed on: 6th May 2026

ABSOLUTELY VITAL SERVICE FROM FANTASTIC PEOPLE- I CA...

ABSOLUTELY VITAL SERVICE FROM FANTASTIC PEOPLE- I CANNOT EXPRESS HOW GREAT THIS SERVICE IS. Reviewed on: 6th May 2026

Stepchange are amazing and have put my mind at rest .

Stepchange are amazing and have put my mind at rest . Reviewed on: 6th May 2026

Life changing

Sorting my debts out with StepChange is the best thing I ever did and just wish I had done it sooner, all the worry I had before was gone and life was much easier. The people are great there's no judgement they're just there to help and make things easier I cant recommend them enough Reviewed on: 6th May 2026

Excellent support

Helped me when I was in a bad way with my finances, really good support Reviewed on: 6th May 2026

Really great support.

Really great support. Communication can be slow due to the volume of enquiries but that can’t be helped. Reviewed on: 6th May 2026

Really helped me with which option was best for me

Really helped me with options that were available for my circumstances,I no longer have to deal with creditors and step change keep you updated,it was a weight of my mind Reviewed on: 6th May 2026

Step change really changed my life I was drowning in...

Step change really changed my life I was drowning in dept and they made it better to pay my debts without worry Reviewed on: 6th May 2026

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