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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Step change helped me when I had financial difficult...

Step change helped me when I had financial difficulties. They were calm emphatic, supportive. They set up a monthly payment plan for me.it was a huge relief. Reviewed on: 28th May 2026

You can breathe with StepChange

Since I registered with StepChange I was able to breathe, sleep and be normal. Staff is friendly, good listeners and empathetic. StepChange has been and are handling my accounts so amazingly and keeping me updated. Reviewed on: 28th May 2026

Dmp plan and step change resources

Have had dmp plan it works well for us and takes off pressure. Reviewed on: 28th May 2026

Helped me sort a payment plan out- did all the work...

Helped me sort a payment plan out- did all the work I wasn’t able to do! Set me a budget changed and worked with me as that has changed Reviewed on: 28th May 2026

So helpful and no judgement given by the staff.

So helpful and no judgement given by the staff. I feel in good hands Reviewed on: 28th May 2026

From distraught to debt free.

I found the advice I needed given in a friendly and non-judgement way. This was not only initially but each time I had to redo my plan and make alterations. With their help I have not completed my payments and I am now debt free. Reviewed on: 28th May 2026

Just a thought

Communication is bit slow and hard ( I do understand there is lots of people need your help but when in streets it's might make people harder to think. Reviewed on: 28th May 2026

This was a difficult decision but the best!...

This was a difficult decision but the best decision made with the help from Step Change, don’t be like me and wait a couple more months to decide, get their help to manage your payments into smaller bundles and look forward to becoming debt free at the end of your plan, there really is no hassle from anyone and I’ve felt so much better and had a little more to manage everyday life with the rising cost of living, things can only get better once I complete my plan with them and finally be debt free! They are always available to help either in person or online whichever you feel more comfortable with, trust me it will be the best thing you do to help you feel better daily and have a light at the end of that dark debt tunnel! Reviewed on: 28th May 2026

Don’t live in the dark, give them a call

Have had no issues with the company have always been very helpful Reviewed on: 28th May 2026

Steph change Review

Steph change was very easy to set up online. No longggg phone calls which really helps from other companies. They are a little bit slow at email replies or don't email back at all. I would say that needs improving. Staff are friendly and helpful. The other thing is, I would give customers a little bit more flexibility on when they can pay on a date that sorts them. Worth then a date you are told. As some of us are on benefits and can only pay on a set date! Reviewed on: 28th May 2026

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