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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18618 reviews)

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4.92

Based on 18,618 reviews, last reviewed 12th Jun 2026

187250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18618)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Best for help with debts very helpful and understand...

Best for help with debts very helpful and understanding .brilliant advice. Reviewed on: 6th May 2026

Amazing service

Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

What a great organisation.

They are really helpful and polite. I could not fault them at all. They made it an a very easy experience. Reviewed on: 16th April 2026

Good client service .

Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Get out of confusion get out

I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could afford with tailored made plan with Dee t management well deserve a NGO like this to get helped . Any kind of debt they listen to and help you . Will refer to my friends and families to take if advantage to take help with debt manage Reviewed on: 30th March 2026

There customer service are very good and helpful.

There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

I was so stressed wished I had done this years ago m...

I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Peace of mind

I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until my friend told me about step change Reviewed on: 22nd December 2025

The staff are very friendly and take your hand guidi...

The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

From start to finish and throughout the whole proces...

From start to finish and throughout the whole process I felt supported and understood without judgement, Reviewed on: 4th November 2025

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