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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

It has been 3 yrs and the help I have had from them...

It has been 3 yrs and the help I have had from them has been brilliant especially when I was struggling to make payments. Easy to contact and quick replies from emails. Reviewed on: 6th May 2026

Would recommend StepChange to anyone struggling

StepChange have been brilliant, they've helped me see a way forward with managing my debts and I can see the end goal and it has been a huge weight off my mind. They are great to talk to, answer any questions I have thoroughly and kindly and without judgement and have been really good at talking to my creditors and offering advice on how to deal with them when needed. Reviewed on: 6th May 2026

Compassionate, plain advice with no judgement which...

Compassionate, plain advice with no judgement which was just what I needed at a time where I couldn’t see a way out of my debt. Every interaction has been friendly yet professional and I leave each call feeling more positive and motivated about my situation than I thought was possible. Reviewed on: 6th May 2026

Step change really have changed my life.

Step change really have changed my life. I was at a very dark point, with sleepless nights worrying about how I was going to battle this mountain of debt. The whole process was detailed but simple to complete, and they deal with your creditors for you which is what I found the most stressful, Reviewed on: 6th May 2026

I cannot praise Step change enough.. Lifesaver.

I cannot praise Step change enough, they came to my rescue when I needed help the most. Reviewed on: 6th May 2026

Review 06052026

Very helpful in contacting creditors, although, more information needed as to what, if anything, the creditors responses are. Reviewed on: 6th May 2026

Great help

I was in a lot of trouble, and because of step change I’ve started to manage my debt Reviewed on: 6th May 2026

Always helpful and courteous.

Always helpful and courteous. Good advice given re: finances. Reviewed on: 6th May 2026

Easy to set up after doing that, it's worry free

Easy to set up after doing that, it's worry free Reviewed on: 6th May 2026

Extremely helpful easily done online spoke to someon...

Extremely helpful easily done online spoke to someone once on the phone and they were also Extremely helpful and understanding no stress sorted everything out for me now im not stressed and im happy knowing they've sorted it all out for me Reviewed on: 6th May 2026

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