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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

We have been with step change for many years they ha...

We have been with step change for many years they have help literally from the first day and have always been there for us and have been a great relief and took the stress and worry away almost straight away with Thier advice Reviewed on: 6th May 2026

Very quick assistance and makes it very simple

Very quick assistance and makes it very simple Reviewed on: 6th May 2026

Good customer service and helpful advisor

Good customer service and helpful advisor Reviewed on: 6th May 2026

Cant thank them enough.

Cant thank them enough. Excellent people, helped me turn my life around. Reviewed on: 6th May 2026

I have peace of mind ever since I was introduced to...

I have peace of mind ever since I was introduced to StepChange Reviewed on: 6th May 2026

brilliant

helped me get back on track and sort out my finances Reviewed on: 6th May 2026

Always helpful and non judgmental friendly advisors

Always helpful and non judgmental friendly advisors Reviewed on: 6th May 2026

Good support if you find your selfin debt trap

Good support if you find your selfin debt trap Reviewed on: 6th May 2026

Great Staff

I find that the staff our always extremely helpful and very understanding of my situation. Reviewed on: 6th May 2026

Taken away so much pressure, being able to pay an am...

Taken away so much pressure, being able to pay an amount I can afford. Reviewed on: 6th May 2026

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