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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Step change really changed my life.

Step change really changed my life. Due to some large vet bills I accumulated a debt on my cr cards. Step change took the worry away and have made it much easier for me to pay off my debt and get my life back. Reviewed on: 15th May 2024

Don't be afraid, take control

I was stuck in a debt cycle from my 20s having loan after loan, never paying credit cards off and feeling sick with worry as my outgoings outweighed my income each month Stepchange have helped me take control of my finances for the first time in my life. No judgement, just helpful advice and continuous support. I wish I had gone to them sooner Reviewed on: 15th May 2024

Very understanding and kind.

Very understanding and kind. Honest about what would work best for my circumstances. Reviewed on: 15th May 2024

When I was in a crisis step changed help me sort my...

When I was in a crisis step changed help me sort my money worries out. When I updated my expenses this year step change help me put it right when I made a mistake with my calculations. Your advice and will to help is one in a million. Reviewed on: 15th May 2024

Step change saved my life

Been on dmp for a few years. Excellent online system and always clear advice. I was at rock bottom when I first contacted them but they really helped and I'm in a much better place financially, and therefore coping a lot better. The online tools are good and even give suggested amounts for some budget items. Reviewed on: 15th May 2024

Helped me out when I was really struggling.

Helped me out when I was really struggling. They have always been so understanding and come up with the best solutions Reviewed on: 15th May 2024

Excellent customer service and great service.

Excellent customer service and great service. Reviewed on: 15th May 2024

A helpful set of people who are highly efficient.

Sympathetic and understanding, no judgement as well as efficient. After giving them my details, they took care of everything. Reviewed on: 15th May 2024

It's been great so far... Should be debt free by 2030

It's been great so far, got sorted with a payment plan, and hopefully I'll be debt free by the end of the decade. Set up was straight forward, and they were really helpful on the phone when I had any questions. Reviewed on: 15th May 2024

Step Change have been a life saver when things were...

Step Change have been a life saver when things were all going downhill. They helped organise what I needed to do and talked me through the process which helped with all the panic and worry. No one wants to get in a financial mess but sometimes things just spiral. Reviewed on: 15th May 2024

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