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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Compassionate, plain advice with no judgement which...

Compassionate, plain advice with no judgement which was just what I needed at a time where I couldn’t see a way out of my debt. Every interaction has been friendly yet professional and I leave each call feeling more positive and motivated about my situation than I thought was possible. Reviewed on: 6th May 2026

Step change really have changed my life.

Step change really have changed my life. I was at a very dark point, with sleepless nights worrying about how I was going to battle this mountain of debt. The whole process was detailed but simple to complete, and they deal with your creditors for you which is what I found the most stressful, Reviewed on: 6th May 2026

I cannot praise Step change enough.. Lifesaver.

I cannot praise Step change enough, they came to my rescue when I needed help the most. Reviewed on: 6th May 2026

Review 06052026

Very helpful in contacting creditors, although, more information needed as to what, if anything, the creditors responses are. Reviewed on: 6th May 2026

Great help

I was in a lot of trouble, and because of step change I’ve started to manage my debt Reviewed on: 6th May 2026

Always helpful and courteous.

Always helpful and courteous. Good advice given re: finances. Reviewed on: 6th May 2026

Easy to set up after doing that, it's worry free

Easy to set up after doing that, it's worry free Reviewed on: 6th May 2026

Extremely helpful easily done online spoke to someon...

Extremely helpful easily done online spoke to someone once on the phone and they were also Extremely helpful and understanding no stress sorted everything out for me now im not stressed and im happy knowing they've sorted it all out for me Reviewed on: 6th May 2026

In control not out of control anymore.

In control not out of control anymore. Reviewed on: 6th May 2026

Very open people who don’t judge just help.

Very open people who don’t judge just help. very knowledgeable and clearly helped me work through my available options Reviewed on: 6th May 2026

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