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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15926 reviews)

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4.95

Based on 15,926 reviews, last reviewed 6th May 2026

38867% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

StepChange has given a mental peace to struggle to c... StepChange has given a mental peace to struggle to come back to the normal financial situation. Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15926)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Very helpful took charge of my payments to the credi...

Very helpful took charge of my payments to the creditors advised me well and generally very helpful and professional Reviewed on: 6th May 2026

Very helpful, guided very well and they will listen...

Very helpful, guided very well and they will listen to what you are going through ,thank you Reviewed on: 6th May 2026

Contented

Right from the beginning, I was treated with the utmost respect, and put on the right path to putting my finances in order. Life is now content, and under control. Reviewed on: 6th May 2026

Very friendly team have a good listening skills

Very friendly team have a good listening skills Reviewed on: 6th May 2026

Easy to contact, very professional and helpful

Easy to contact, very professional and helpful Reviewed on: 6th May 2026

Very good service

No problems never had an issue. Very happy Reviewed on: 6th May 2026

They help you sort out your finances, they are easy...

They help you sort out your finances, they are easy to get in touch with. Your can easily update your finances, they never put pressure on you they just want to help Reviewed on: 6th May 2026

Very easy

It was very easy there was no hassle to get things done it was all completed at my pace and reassurance all the way Reviewed on: 6th May 2026

Despite having to wait sometimes for a adviser, once...

Despite having to wait sometimes for a adviser, once they are there they know what to tell me about my debts Reviewed on: 6th May 2026

Stepchange saved my life.

Stepchange saved my life. Years of bad choices and a lack of financial expertise led me to Stepchange, and im glad I did. They worked out what I needed to pay and arranged everything for me with my lenders. Still paying but everything is manageable and still able to live my life. Thank you. Reviewed on: 6th May 2026

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