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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Life changing.

when I originally got in touch with step-change I was feeling at my lowest ebb,quite desperate,dangerously depressed.I cannot explain just how much they calmed the situation down,non judgementally sorted my finances out,and gave me back the ability to sleep.I can check my details online,keep in touch easily.I would certainly recommend them to others who are in my position. Reviewed on: 15th May 2024

Thank you StepChange!

Brilliant customer service! StepChange as a charity is abundantly helpful. All my debts are into a single monthly payment, which, will help me work towards being debt free. I recieve monthly statements via email, which, help me to see where Im at. I Would definitely recommend StepChange. Thank you! Reviewed on: 15th May 2024

I have been going through a rough time financially...

I have been going through a rough time financially since COVID and resulting in me losing my job. In all that financial hardship the only people i could lean on and talk about my financial problems were StepChange Debt Management thay supported me and still supporting me to this day .They have stood by me its not as if i wanted to be in Debt but as much as my circumstance changed for the worse , I started feeling over whelmed by repayments as i was not working and earning as much money as i was before, I could not find a permanent job so i had I to re adjust my payments with StepChange until i get stable employment then i can rearrange payment so as to pay the debts. They are doing a fantastic job i didn't know how to get out of the situatiation but its better with StepChange Reviewed on: 15th May 2024

From the moment that I contacted step change and sta...

From the moment that I contacted step change and started to fill out a debt management plan it started to get easier. Within a couple of weeks the stress I was in started to ease. I'm 3 years in now and have got a long way go but step change has been amazing support to me. Reviewed on: 15th May 2024

Bad place due to debt.

I was in a really bad place with debt due to having an operation and being on the sick and unable to keep up. they went through everything with me. Took a lot of pressure off me, as I didn’t know which way to turn. They were amazing. I was so thankful for them. Reviewed on: 15th May 2024

PERFECT SOLUTION .

I wasn't sure what to do about my debt problems but a friend recommended Stepchange. I found them very helpful and non judgemental . I wish I had gone to them sooner. Reviewed on: 15th May 2024

I was constantly stressed about my debt and worrying...

I was constantly stressed about my debt and worrying about my finances. They have been nothing short of amazing with their help and guidance. I am now slowly but surely getting my life back on track. Reviewed on: 15th May 2024

From debt distress to debt free support

From the minute I contacted the team in a terrible state they took away all of my worries and sleepless nights and helped me all the way to clearing my debt. I can’t recommend enough to anyone in financial trouble. Reviewed on: 15th May 2024

Masterclass

Helpful efficient service and good support given. Reviewed on: 15th May 2024

I was in a previous debt management agreement with a...

I was in a previous debt management agreement with a local company, however they charged a monthly management fee. Moving over to StepChange who offer their services free of charge, means that my dedicated total monthly payment goes directly to paying off my debts. I can manage, update and monitor my account with StepChange online. Reviewed on: 15th May 2024

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