Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

StepChange’s Positive Contribution

I was in a mess financially & StepChange made a massive positive change in my circumstances. Reviewed on: 15th May 2024

They are really helpful and I would certainly recomm...

They are really helpful and I would certainly recommend them to anyone having debt management problems. Reviewed on: 15th May 2024

They really helped me get my life together again, he...

They really helped me get my life together again, helped me consolidate all my debts in to 1 monthly affordable payment. They also genuinely care Reviewed on: 15th May 2024

Sleeping at nught again

Well, as stated in the Martin Lewis Money Sjhow, once a DMP was setup, I could sleep at night again. Reviewed on: 15th May 2024

So easy to set up and is managed so proficiently...

So easy to set up and is managed so proficiently Reviewed on: 15th May 2024

Step change has helped us get out of debt quicker.

Step change has helped us get out of debt quicker. Rather than 10 years they were able to help us pay off our debts in 4.5 years. All of the money we paid them was split between all of the people we owed money to, not like another company we used who took half of what we paid in. Everyone we have spoken with has been very friendly, understanding and so helpful. Reviewed on: 15th May 2024

The team at step change changed my life, before I wa...

The team at step change changed my life, before I was worrying about debt on a constant basis, worrying everything I had would be taken away from me, the team helped me to set-up a debt management plan that helped me settle my finances! I constantly speak with people that mention debt struggles and recommend step change every time :) Reviewed on: 15th May 2024

My experience so far is perfect, everything is under...

My experience so far is perfect, everything is under control I have no longer anxiety about my debts and when support is needed it is to find it. Reviewed on: 15th May 2024

StepChange were there at a very difficult time.

StepChange were there at a very difficult time in my life when I lost my husband to cancer and my finances were in limbo. They gave me sound advice at that time and continue to support me in satisfying my creditors. Reviewed on: 15th May 2024

I'm a vulnerable person who suffers with anxiety and...

I'm a vulnerable person who suffers with anxiety and depression and the team have been amazing and hassle free, I was overwhelmed by everything to pay and sort and now I have one reasonable payment and manageable Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 0.00 from 0 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub