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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Brilliant thoughtful advice.

Brilliant thoughtful advice. Really helped me establish a workable debt management plan. Sympathetic staff but very professional. I'm so glad I contacted Stephanie. I would wholeheartedly recommend StepChange to anyone who had a debt management problem. Reviewed on: 15th May 2024

Excellent Customer Service

They’ve been a great support in assisting me with my debt payments. Reviewed on: 15th May 2024

Relieved about not worrying about money

I feel really good and not stressed out with every days of worrying about creditors on my back Reviewed on: 15th May 2024

Thank you.

To say they have saved me is an understatement and I would recommend them to anyone struggling. Totally unjudgemental, kind and understanding. I am more than grateful Reviewed on: 15th May 2024

I can not fault step change .brighter and happier days

I can not fault step change ... the staff are friendly and compassionate ... they have changed my life around for the best. Reviewed on: 15th May 2024

Without StepChange I don’t know where I’d be.

Without StepChange I don’t know where I’d be. From first contact they made me realise I wasn’t the only person in the country who had experienced overwhelming problems with finance. I have never known such empathy and patience and I’m grateful to them for helping my debt problems become something I can live with and see daylight for the future. Reviewed on: 15th May 2024

Great advice and experience a weight was lifted imme...

Great advice and experience a weight was lifted immediately Reviewed on: 15th May 2024

Life saver - literally, thank you for your ongoing s...

Life saver - literally, thank you for your ongoing super super support!!! Reviewed on: 15th May 2024

When i first contacted StepChange about my debt...

When i first contacted StepChange about my debt problems they were very understanding and helped me to set up a debt repayment plan. It was very easy and quick and if i have had any issues with debt letters or any payments they have been very helpful and reassuring. They are trustworthy and professional. Reviewed on: 15th May 2024

step change offer advice without judgement.

step change offer advice without judgement. They take all the stress of debts and help set up debt management plans, which are easy to stick to. I suggest step change to anyone that is feeling overwhelmed with debts and needs so support. Reviewed on: 15th May 2024

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