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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I’m so grateful for the help and support of Stepchange

Stepchange helped me when I was so worried about the first time in my life the debt I found myself in.. They went though everything with me in a clear and simple manner. It was like a weight had been lifted off me and I could move forward knowing my debt was under control and I was paying back what I could afford . I am so grateful for their kind and professional support. Reviewed on: 9th June 2025

I spent every night for months trying to make everyt...

I spent every night for months trying to make everything work money wise for my situation but it never would, I was crying every night and buying for food and fuel on credit cards. These people where my last resort, that was my downfall. They should have been the first place I went to! If I had I would be in less debt but trying to admit you can't do it anymore is the hardest part. Without these people my family would be homeless and I don't know where we would be. It took two months to sort my account out and get up and running and the hardest part for me was phoning up and talking to a different person each time but otherwise it was all positive. Reviewed on: 9th June 2025

So Helpful

Helpful Realistic Non-judgemental Reviewed on: 9th June 2025

very helpful with supporting what was needed and goo...

very helpful with supporting what was needed and good customer relations Reviewed on: 9th June 2025

Just follow their guidance

I was literally scared but reassured it was the right thing to do. The various people I spoke with were lovely. Reviewed on: 9th June 2025

Blown away by kindness and empathy

kind, caring, compassionate - understanding. non judgemental. Reassuring Reviewed on: 9th June 2025

Kind, calm, non-judgemental and knowledgeable.

The staff are fantastic - I was very weepy and anxious when I finally got in touch with them, and they were so kind, non-judgemental, helpful and calm. They have made the process of sorting out my debt really simple. They explain everything, and are supremely patient. I recommended them to a friend years ago, and they were great then too. And now I've become a customer, I know first hand how helpful and knowledgeable they are. Reviewed on: 9th June 2025

Excellent service and help with anything I have aske...

Excellent service and help with anything I have asked would definitely encourage people in same situation to seek help. Reviewed on: 9th June 2025

They helped manage my debt, reducing stress levels,...

They helped manage my debt, reducing stress levels, good caring staff Reviewed on: 9th June 2025

Experience with StepChange is really good.

Experience with StepChange is really good although you have to wait a minute depending on the time you call to report an issue. But most of the issues can be resolved without calling on the platform. Reviewed on: 9th June 2025

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