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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Always frightening when you are in debt but StepChan...

Always frightening when you are in debt but StepChange took all of that away. Reviewed on: 28th May 2026

Don’t know what I’d do without them

So helpful and easy to contact online or by phone. Website is easy to navigate, checking statements and updating any information. Don’t know how I would’ve managed without their help. Reviewed on: 28th May 2026

Step change helped me to get out of years of debt.

Step change helped me to get out of years of debt. Helping me to balance paying off my debt and still being able to pay my rent and bills. Step change helped me to assess my monthly budget to create what was realistic for me to pay off my debts each month. After 5 years I am debt free after owing over 20,000 pounds. Reviewed on: 28th May 2026

Stepchange - an amazing company!

In 2017, someone got access to my bank account. Back then, security wasn't quite as good as it is now, and I had no idea what had happened until the next day. As well as taking all the money, they also arranged an instant loan, and took that toot. The money was transferred to an offshore account, and that was the end of it, leaving me with no money, and no way of repaying my bills, and the loan repayments. When I spoke to my bank, they suggested I contact Stepchange, and they were brilliant. They contacted all the people I couldn't pay, and sorted an affordable monthly payment, so I didn't have to keep worrying about being in debt, which I had never been in before. 9 years on, I'm still paying it off, but at least I can get on with my life, and not gave to worry about people knocking on my door for money. Stepchange have been amazing, if you have money problems, they're non judgmental, and they will help you. Best thing I ever did! Reviewed on: 28th May 2026

If you are struggling with debt speak to StepChange...

If you are struggling with debt speak to StepChange - I did, and I have found them to be incredibly helpful, supportive and provided me various options to support me clearing my debt, they liaised with my creditors directly so I had that pressure lifted from me and negotiated an affordable repayment plan with them on my behalf. I have found them to be very professional, supportive and none judgemental in their approach and help offered. Reviewed on: 28th May 2026

Very supportive and informative.

Very supportive and informative. Very helpful when you needed. Reviewed on: 28th May 2026

So quick and easy. Amazing company

Really helped me get back on my feet would recommend Reviewed on: 28th May 2026

The customer services are very helpful

The customer services are very helpful Reviewed on: 28th May 2026

Im satisfied with their work solution By helping me...

Im satisfied with their work solution By helping me to pay all my debt Reviewed on: 28th May 2026

Very helpful in helping manag my debts to repay...

Very helpful in helping manag my debts to repay Reviewed on: 28th May 2026

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