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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15965 reviews)

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4.95

Based on 15,965 reviews, last reviewed 7th May 2026

60300% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It’s been a life saver I can sleep at night can see... It’s been a life saver I can sleep at night can see my debt going down each month with expert advice within less than 2 years I’ll be debt free I can’... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15965)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

possibly saved my life

I got myself into massive financial hole and it was extremely helpful there was someone that could help me with getting out of it as I honestly had no idea what to do Reviewed on: 6th May 2026

I found myself in financial situation after a period...

I found myself in financial situation after a period of serious ill health and being ill health retired from work, this had a major impact on income and despite lifestyle changes still found it impossible to manage to keep up with outgoings, I decided to swallow my pride and give Step Change a call, I was given all the options available to me to help in the longer term and whilst it will take a few years to become debt free it has helped immensely and I feel more in control Reviewed on: 6th May 2026

Very good to deal with, pleased overall with my expe...

Very good to deal with, pleased overall with my experience Reviewed on: 6th May 2026

Before I contacted Step Change I was waking up in th...

Before I contacted Step Change I was waking up in the morning feeling sick due to nerves. Now I sleep better and wake up better. Reviewed on: 6th May 2026

Step change have been very helpful and understanding...

Step change have been very helpful and understanding and didn't judge Reviewed on: 6th May 2026

Great service

Every time I spoke to somebody about my debt management plan, they were very helpful and informative Reviewed on: 6th May 2026

Don't put it off!!

I fell. into debt due to ill health and was at a really low point. I contacted StepChange and they immediately pit my mind at rest and helped me get my debt issues sorted out. I'll be debt free soon and I owe them everything. Reviewed on: 6th May 2026

Supportive and stress free

Stepchange have been invaluable in supporting me through what would have been an impossible time without them, they make everything seamless and stress free in what is such a worrying time Reviewed on: 6th May 2026

got into debt,and step change helped me set up a pla...

got into debt,and step change helped me set up a plan to clear in,they were so helpful. Reviewed on: 6th May 2026

Beautiful people

No words but excellent customer care Reviewed on: 6th May 2026

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