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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Life-Changing Support When I Needed It Most

I cannot thank StepChange enough for the support they gave me during one of the most stressful times in my life. They helped me set up a Debt Management Plan (DMP), and honestly, it has completely changed my life for the better. From the beginning, the advisors were understanding, professional, non-judgemental, and genuinely caring. They took the time to explain everything clearly and helped me feel in control of my finances again. Thanks to StepChange, I finally have peace of mind and a clear path forward. What really stands out is how much they truly want to help people, not just treat you like another number. I would highly recommend them to anyone struggling with debt or financial stress. The only downside is that the phone lines can be extremely busy, and sometimes it’s very difficult to get through. However, once you do speak to someone, the service and support are absolutely worth it. Thank you, StepChange, for giving me hope and helping me rebuild my future. Reviewed on: 28th May 2026

Hopefully they are helping me get dept free

Hopefully they are helping me get dept free Reviewed on: 28th May 2026

.new account at stepchange

They were most helpful in the position I was in, and my bad health Reviewed on: 28th May 2026

Always been very helpful, and professional.

Always been very helpful, and professional. Reviewed on: 28th May 2026

StepChange helped me manage my out of control debts...

StepChange helped me manage my out of control debts into one affordable repayment plan. Easy friendly quick service Reviewed on: 28th May 2026

Excellent experience, dont feel ashamed when calling...

Excellent experience, dont feel ashamed when calling and talking about my debt. I am currently in around 30k debt and it was hard keeping up with monthly payments, now I pay one amount and can breath and live again. Reviewed on: 28th May 2026

There may be trouble ahead !

Didn’t know were to turn tried to sort thing out but was getting to much so called stepchange and the relief was overwhelming such a relief knowing there was help couldn’t recommend them enough Reviewed on: 28th May 2026

I couldn't do without stepchanges help and advise, t...

I couldn't do without stepchanges help and advise, they have directed me with a plan and turned my dept into stress free manageable payments, there guidance step by step has been invaluable and reduction of dept imminence, 3 more years and dept free, thank you stepchange. Reviewed on: 28th May 2026

Staff were very patient and explained everything cle...

Staff were very patient and explained everything clearly. Reviewed on: 28th May 2026

Sympathetic and very understanding.

Sympathetic and very understanding. Top rate. Reviewed on: 28th May 2026

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