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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Very quick and thurugh .

Very quick and thurugh . Understanding my needs. Empathetic. Reviewed on: 7th June 2025

Helped ever step of the way taken a lot stress off m...

Helped ever step of the way taken a lot stress off my day today life Reviewed on: 7th June 2025

Many Many Many Thanks!!

Contacting Step Change changed my life which otherwise was getting more stressful. Not only I received guidance and help, but it was received in very caring manner, every representative I spoke to was very knowledgable and very friendly. I can't rate them high enough, extremely grateful!! Reviewed on: 7th June 2025

Living abroad I have generally received a quick resp...

Living abroad I have generally received a quick response. Reviewed on: 7th June 2025

Great company,

Great company, managed to get everything sorted for me Reviewed on: 7th June 2025

If it wasn't for the help i got from Stepchange, I'd...

If it wasn't for the help i got from Stepchange, I'd probably be dead. I am deadly serious. For anybody who has money problems, and there must be millions out there, Stepchange is a life saver. Reviewed on: 7th June 2025

Understanding

Very understanding and listen to everything they put your mind a rest Reviewed on: 7th June 2025

Good support very helpfull nice people on phone can'...

Good support very helpfull nice people on phone can't do enough for you Reviewed on: 7th June 2025

A Saviour...

Fantastic help in your hour of need to give you peace of mind Reviewed on: 7th June 2025

Paying back my debt is much more manageable

After burying my head in the sand I finally came to the realisation that I needed help. I completed the online application with ease, the outcome was brilliant. Much more manageable payments so I’m now able to live my life and have money spare to enjoy family time. The customer service via telephone are also great, I reached out as a had a question and they answered and reassured me. Reviewed on: 7th June 2025

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