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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Been brilliant they helped me sort out all my cards...

Been brilliant they helped me sort out all my cards so I pay one monthly payment to them and they pass it on to my creditor. So now I'm not worried every month on how I'm gonna pay them all. Reviewed on: 28th May 2026

Wouldn't have survived without Step change they are...

Wouldn't have survived without Step change they are a life saver we were in so much debt but 10 years later we are in a much better situation with everything under control Reviewed on: 28th May 2026

Step Change help people find peace of mind

Step Change helped me to find peace of mind by helping me to deal with all my debts fairly and affordably. They listened patiently even when I became emotional due to how I fell on hard times and unable to deal with the situation I found myself in. I wish I did this earlier. Reviewed on: 28th May 2026

Fantastic and very helpful.

Fantastic and very helpful. Made me feel I wasn’t being judged. Reviewed on: 28th May 2026

Absolutely fantastic debt company

I have now used stepchange a couple of times and they have been absolutely fantastic. Reviewed on: 28th May 2026

Great Service

Great Advice & Quick To Answer Contact Calls Reviewed on: 28th May 2026

Extremely helpful.

Extremely helpful team. No judgement and given realistic plan to sort my debt issues. They take care of everything and remove the stress of dealing with creditors. Online portal is helpful as it means you can go on and update your information when there are any changes. Also great to see the countdown of when you can expect to be 'debt free'. Highly recommend StepChange! Reviewed on: 28th May 2026

Since using stepchangei I have had no problem with...

Since using stepchangei I have had no problem with my creditors Reviewed on: 28th May 2026

It's changed my life, for the better!

Before I found StepChange my debt was all over the place, as soon as I was paid it went out to pay for everything, never having anything for myself. StepChange helped me put things in order and manageable. And nearly 2.5 years later ( I finish it in Dec this year 2026) and I can now see the light at the end of the tunnel. And to finally have money in my pocket after payday, is something I haven't seen for many, many years. I will be eternally grateful to what StepChange has helped me with and I would highly recommend anybody in the same position to get in touch and ask for help, there is no shame. Thank you. Reviewed on: 28th May 2026

Always helpful and polite .

Always helpful and polite .Sorted my problems efficiently. Reviewed on: 28th May 2026

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