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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Helped me out of a black hole.

Helped me out when I was struggling to cope with my debts. I can now sleep at night and feel like I am in control and able to breathe. They made me see that there is hope and I can deal with my debt in an affordable way. Reviewed on: 7th June 2025

I'm 54 months in to a 6 year plan a Stepchange have...

I'm 54 months in to a 6 year plan a Stepchange have been there throughout. I was in a dark place with crippling interest charges go on to my account every month from my creditors. The pressure wad taken away after joining up for a Stepchange plan .Probably one of the best decisions I've ever made Reviewed on: 7th June 2025

My journey with step change

My experience with step change was impeccable every thing was fully explained and straight to the point because of step change my life as vastly improved i cannot thank them enough. What this has taught me is to never get into debt again Reviewed on: 7th June 2025

They where fast and efficient and took all the worry...

They where fast and efficient and took all the worry and stress away Reviewed on: 7th June 2025

stepchange helped me when i needed it, the whole pro...

stepchange helped me when i needed it, the whole process was simple and easy to do, it was god send Reviewed on: 7th June 2025

The customer service colleagues are amazing and very...

The customer service colleagues are amazing and very respectful and friendly. Reviewed on: 7th June 2025

From the very first phone call they have always been...

From the very first phone call they have always been very helpful and helped us through any problems. Reviewed on: 7th June 2025

Good customer service and helpful service

Good customer service and helpful service Reviewed on: 7th June 2025

Wits end to peace of mind

I was at my wits end when I discovered StepChange. I now have peace of mind. Reviewed on: 7th June 2025

StepChange have always been very helpful & understan...

StepChange have always been very helpful & understanding of my situation. Once my DMP was set up, there were no further contacts from the creditors. Reviewed on: 7th June 2025

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